Zanaija Warren
Indianapolis,IN
Summary
Dynamic Customer Service Supervisor with a proven track record at Insitemanagedsolutions, enhancing team productivity and customer satisfaction through effective coaching and conflict resolution. Skilled in problem-solving and relationship building, I excel in fostering collaboration and addressing escalated issues, ensuring a positive experience for both clients and team members.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Insitemanagedsolutions
05.2022 - 06.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
HHA
Bright Star Home Health Care
03.2017 - 06.2022
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Data Entry Clerk
General Motors Co
01.2020 - 05.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Security Officer
Parkview Health
10.2019 - 08.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
The Crossing Academy
Fort Wayne 06.2019
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Relationship building
- Handling escalations
- Call monitoring
- Customer relationship management (CRM)
- Call center operations
- One call resolution
- Schedule management
- Empathy and patience
- Staff assignments and supervision
- Data entry
- Microsoft office
- Documentation and recordkeeping
- Support services
Timeline
Customer Service Supervisor
Insitemanagedsolutions
05.2022 - 06.2025
Data Entry Clerk
General Motors Co
01.2020 - 05.2022
Security Officer
Parkview Health
10.2019 - 08.2020
HHA
Bright Star Home Health Care
03.2017 - 06.2022
The Crossing Academy