Zanaria Johnson
Ocoee,FL
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail and customer service environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
Work History
Retail Clerk
Seven Eleven
Orlando, FL
07.2023 - 04.2024
- Assisted customers with product selection and inquiries.
- Stocked shelves, racks, cases, bins and tables with merchandise.
- Performed daily opening and closing duties such as balancing cash drawers.
Customer Service Representative
Arrow Workforce Solutions
Orlando, FL
08.2022 - 05.2023
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
Medical Intake Coordinator
Vet Comp & Penn
Orlando, FL
09.2021 - 07.2022
- Processed paperwork associated with admissions including consent forms, release agreements.
- Organized and scheduled patients' appointments with physicians, specialists, or other healthcare professionals.
- Prepared daily reports on number of intakes completed each day along with any outstanding issues that need resolution.
Shift Leader/Manager
Auntie annes
Orlando
01.2020 - 08.2021
- Ensured that all employees adhered to established safety regulations and guidelines.
- Identified areas for improvement in processes or customer service techniques.
- Monitored team performance to ensure compliance with company standards.
Education
High school or equivalent -
Innovations charter school
Orlando, FL01.2023
Skills
- Hospitality
- Food safety
- Customer service
- Serving
- Team management
- Inventory control
- Sales
- Training & development
- Typing
- Interpersonal skills
- Records maintenance
- Complex Problem-Solving
- Claims
- Troubleshooting
- Loss Prevention
- Point of sale systems
- Flexible Work Schedule
- Complaint Handling
- Order Processing
- Conflict resolution techniques
- Upselling strategies
- Effective communication abilities
Timeline
Retail Clerk
Seven Eleven
07.2023 - 04.2024
Customer Service Representative
Arrow Workforce Solutions
08.2022 - 05.2023
Medical Intake Coordinator
Vet Comp & Penn
09.2021 - 07.2022
Shift Leader/Manager
Auntie annes
01.2020 - 08.2021
High school or equivalent -
Innovations charter school