Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Za'nasia Johnson

Za'nasia Johnson

Lutz,FL

Summary

To obtain a position in the Customer service industry. Authorized to work in the US for any employer. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress

First Watch Daytime Cafe
05.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Fuel Department Manager

Walmart
03.2021 - 04.2023
  • Leads others to ensure station merchandise is displayed correctly and that checklists, logs, and inspections are completed accurately
  • Identifies improvement opportunities and resolves problems and customer issues within fuel station service and work areas
  • Ensures associates use fuel station equipment and supplies in a safe and compliant manner
  • Shows care and concern when serving our customers/ members
  • Asks questions in order to understand customer/member needs
  • Uses policies and information in order to exceed customer/member expectations
  • Finds and uses the right resources (people, products, tools, technology) at the right time in order to resolve customer/member requests
  • Helps associates understand and apply safe and correct ways to handle, move, and display goods
  • Carries out the inventory process to help improve replenishment and receiving and to reduce shrinkage
  • Identifies poor inventory practices and low in-stock levels in assigned area and reports these issues
  • Demonstrates and helps others with the safe and proper use and maintenance of inventory tools and equipment
  • Processes and submits paperwork, creates and maintains files, and identifies and resolves any discrepancies in records in a timely manner
  • Reports incorrect or inefficient office processes
  • Uses office equipment and stocks supplies correctly
  • Processes claims for damaged, defective, returned, and liquidated goods in a timely manner
  • Reports vendor issues, poor claims practices, and problems with merchandise processing
  • Manages hazardous waste at facility level when required
  • Counts merchandise and processes shipments and credits correctly
  • Plans work based on business priorities and explains to others what is needed to get work done
  • Identifies and oversees the tasks needed to reach goals
  • Looks for and suggests ways to improve performance and results
  • Gives the information needed to gain support for ideas or plans
  • Builds trusting relationships and works with others to reach goals
  • Shares clear priorities and work practices with others
  • Prepares written work that is accurate and complete
  • Communicates in a respectful and professional manner
  • Identifies and uses policies, procedures, and guides to make the right choices
  • Uses resources, data, tools, and facts to set priorities and make informed decisions
  • Identifies what might be a problem and corrects it or clearly describes it to those who can correct it
  • Makes sure work is completed to expectations
  • Executes plans and manages own and others' time so that priorities are met
  • Gives others the support and information they need to get results
  • Organizes tasks and makes sure they are completed on time
  • Clearly explains policies and procedures and teaches others how to act in accordance with them
  • Guides associates on how to use the highest standards of integrity and ethics in their work
  • Helps managers find and correct ethical and legal problems
  • Treats all associates fairly and with respect
  • Provide Information and Feedback - Guides and teaches associates on how to perform their work
  • Assigns tasks to associates and provides the tools they need to carry them out
  • Gives clear, constructive feedback on performance to associates and leaders
  • Recognizes associates for their positive contributions
  • Shows concern for associates and is available to meet with them
  • Looks for and follows up on developmental opportunities
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

Bakery Deli Associate

Walmart
11.2018 - 03.2021
  • Assist with making catering orders
  • Helping customers at the hot bar serving food
  • Cooked all food going up on the hot bar, like chicken wings, boneless wings, potato wedges, fried chicken, rotisserie chicken, mozzarella sticks, corn dogs, hot dogs, egg rolls, etc
  • Making sandwiches, wraps, and pinwheels.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Waitress

Waffle House
08.2016 - 01.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.

Deli Associate

Harris Teeter
10.2017 - 09.2018
  • Assist customers at the deli counter by making subs and slicing meats and answering questions about products.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Created appealing food arrangements for party trays and specialized orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and sandwiches for customers.

Education

Bachelor of Arts - Marketing

University of South Florida
Tampa, FL
05.2025

Associate of Science - Business Administration

Tidewater Community College
Virginia Beach, VA

High school - Technology

Landstown High School
Virginia Beach, VA

Advanced Diploma - Culinary Arts

Virginia Beach Technical and Career Education Center
Virginia Beach, VA

Skills

  • Computer Skills
  • Microsoft Word, Excel, and PowerPoint, and Internet
  • Restaurant Experience
  • Food Service
  • Culinary Experience
  • Cash Handling
  • Food Safety
  • Food Preparation
  • Management
  • Menu Memorization
  • Business Management Principles
  • Retail Sales Customer Service
  • Accurate Money Handling
  • Following Safety Practices
  • Fuel Safety
  • Fuel Logs
  • Store Displays
  • Cleaning Spills
  • Performance Monitoring and Evaluation
  • Safety Awareness
  • Store Merchandising
  • Safe Food Handling
  • Food Rotation
  • Cleaning and Sanitizing
  • Equipment Safety

Certification

  • ServSafe Food Handler Training - [ 06/24/23-06/24/26]
  • ServSafe Alcohol , First Watch - [05/19/23-05/19/25]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Waitress

First Watch Daytime Cafe
05.2023 - Current

Fuel Department Manager

Walmart
03.2021 - 04.2023

Bakery Deli Associate

Walmart
11.2018 - 03.2021

Deli Associate

Harris Teeter
10.2017 - 09.2018

Waitress

Waffle House
08.2016 - 01.2019

Bachelor of Arts - Marketing

University of South Florida

Associate of Science - Business Administration

Tidewater Community College

High school - Technology

Landstown High School

Advanced Diploma - Culinary Arts

Virginia Beach Technical and Career Education Center

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Za'nasia Johnson