MHT
Zanayah President
Hillcrest Behavioral Healthcare
Pensacola,FL
2
Languages
1
Certification
7
years of professional experience
Compassionate Mental Health Technician experienced in patient support and customer service. Enhanced program adherence and satisfaction by facilitating group activities and providing guidance to individuals in need. Committed to fostering a respectful environment while employing strong communication and problem-solving skills to support children in managing mental health challenges.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Work History
MHT
8 Months- Provided emotional support to patients with mental health concerns while conducting patient rounds every 12 minutes to monitor well-being and promptly address needs
- Facilitated group sessions to enhance patients' communication skills and strengthen support networks
- Guided patients in understanding their care plans and mental health needs, promoting informed decision-making
- Facilitated group sessions with patients to improve communication skills and foster support networks
VALET
2 Months- Facilitated vehicle and luggage retrieval, check-in, and check-out to streamline guest experience.
- Coordinated vehicle movement, optimizing space by effectively pulling and parking cars.
- Maintained detailed records of luggage and vehicle information to ensure efficient tracking.
- Delivered outstanding customer support to enhance client satisfaction and loyalty.
Front Desk Receptionist
7 Months- Greeted visitors, patients, and callers with professional, courteous front desk service.
- Answered multi-line phones, routed calls, and relayed messages accurately.
- Scheduled appointments, managed calendars, and coordinated daily patient flow.
- Verified patient information and updated records in scheduling and intake systems.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
- Creating tasks
- Formatting documents
- Recording and backing up history
- Incorporating graphs and charts into reports and documents
Education
Bachelor of Science - Biology
Skills
Patient support
Crisis intervention
Behavior assessment
Patient advocacy
Program adherence
Therapeutic dialogue
Group facilitation
Behavioral analysis
Electronic health records
Patient documentation
Microsoft office
Problem solving
Problem resolution
Active listening
Collaboration
Supportive teamwork
Teamwork
Interpersonal skills
Relationship building
Certification
BLS
Languages
English
Full Professional
Timeline
MHT
Hillcrest Behavioral Healthcare
12.2025 - 08.2026Read More
VALET
Sheraton Hotel & Resorts
07.2025 - 09.2025Read More
Front Desk Receptionist
Solaris Healhcare
01.2020 - 08.2020Read More
Miles College
Bachelor of Science from Biology
Read More