Zander Moore
Prescott Valley,AZ
Summary
Proven Cafe Manager with a track record of enhancing customer experience and operational efficiency at The Moon Cafe. Excelled in customer engagement and espresso machine operation, boosting team collaboration and service quality. Demonstrated continuous improvement, leading to a significant increase in customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cafe Manager
The Moon Cafe
02.2024 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Courtesy Clerk
Fry's Marketplace
08.2021 - 04.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
Education
Associate of Arts - General Studies
Yavapai Community College
Prescott, AZHigh School Diploma -
Bradshaw Mountain High School
Prescott Valley, AZ05-2023
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Foodservice
- Continuous improvement
- Order management
- Operational efficiency
- Timekeeping
- Teamwork and collaboration
- Attention to detail
- Espresso machine operation
- Food Preparation
- Food Safety Compliance
Certification
- Food Handler Certification - State or Local Health Departments.
Timeline
Cafe Manager
The Moon Cafe
02.2024 - Current
Courtesy Clerk
Fry's Marketplace
08.2021 - 04.2022
- Food Handler Certification - State or Local Health Departments.
Associate of Arts - General Studies
Yavapai Community College
High School Diploma -
Bradshaw Mountain High School
Similar Profiles
Danielle TaylorDanielle Taylor
Server at Harvest Moon Cafe and CateringServer at Harvest Moon Cafe and Catering
Amelia LehmanAmelia Lehman
Barista at New Moon CafeBarista at New Moon Cafe
Mattie GunterMattie Gunter
Cook/ Expo at Harvest Moon CafeCook/ Expo at Harvest Moon Cafe