Zander Morgan
Hammond,IN
Summary
Dynamic leader with a proven track record at Pops Italian Beef, enhancing operational efficiency and customer satisfaction. Skilled in operations and staff supervision, I excel in fostering teamwork and implementing strategic improvements. Achieved significant results in both kitchen and regional management by prioritizing customer relations and workforce development.
Overview
7
7
years of professional experience
Work History
General Manager
Pops Italian Beef
01.2023 - Current
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 2 locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
Kitchen Manager
Pops Italian Beef
06.2021 - 01.2023
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Line Cook
Pops Italian Beef
10.2017 - 06.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Kennel Manager
Highland Animal Hospital
05.2018 - 05.2020
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
Education
GED -
Merrillville High School
Merrillville, IN03.2020
Skills
- Operations
- Staff Supervision
- Order Management
- Customer Relations
- Customer Service
- Workforce Development
- Work Ethic and Integrity
- Time management skills
- Cash handling and management
Timeline
General Manager
Pops Italian Beef
01.2023 - Current
Kitchen Manager
Pops Italian Beef
06.2021 - 01.2023
Kennel Manager
Highland Animal Hospital
05.2018 - 05.2020
Line Cook
Pops Italian Beef
10.2017 - 06.2021
GED -
Merrillville High School
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