Sports
Zander Plotkin
Boca Raton,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and providing great service.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Manual Laborer
Bracey Performance LLC
Chicago, IL
10.2021 - 12.2021
- Kept storage areas organized, clean and secure to fully protect company assets.
- Used shovels or heavy equipment to move different materials based on job needs.
- Prepared, poured and spread materials such as concrete and asphalt at designated locations.
- Dug holes, trenches and ditches at desired locations and backfilled completed excavations.
- Worked in team environment to maintain high levels of productivity.
Camp Counselor
Camp Lenox
Otis, MA
06.2021 - 08.2021
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Supervised groups of children in log cabins for sleepaway camp.
- Worked with children of varying age, interest, skill and developmental levels.
- Followed established emergency procedures to enable best possible resolution of incidents.
- Kept athletic and games equipment and facilities organized and maintained.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Foster Care Provider
Wonder Paws Rescue
Miami, FL
02.2021 - 06.2021
- Offered extensive care to troubled animals without likelihood of adoption.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Documented data and completed accurate updates to case records.
- Cared for medically fragile dogs in need of extensive support.
Customer Service Representative
Publix Super Markets Inc
Delray Beach, Florida
10.2016 - 03.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
North Broward Preparatory School
Coconut Creek, FL 09.2017 - 05.2021
BBA - Entrepreneurship
DePaul University
Chicago, IL 09.2021 - Current
Summer Program - Sports Management
University of California - Los Angeles
Los Angeles, CA 08.2019 - 09.2022
Skills
Complaint resolution
Sales expertise
Creative problem solving
Carrying heavy loads
Ditch digging
Lifting 90 pounds
Patient care
Accomplishments
- Achieved a 3.9 College GPA by completing work on time and accurately.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Collaborated with team of 8 in the development of construction.
- UCLA culinary class best dish presentation award
- Awarded best student pilot in class
- North Broward Varsity Hockey Team - 2016 to 2021, Captain Senior Year
- Varsity High School Soccer team - 2021
- Varsity High School Tennis team - 2017
- Piano lesson Teacher for beginners
Certification
Student Pilot Licence
Interests
Fishing
Law
Buisness
Learning
Real Estate
Timeline
Manual Laborer
Bracey Performance LLC
10.2021 - 12.2021
BBA - Entrepreneurship
DePaul University
09.2021 - Current
Camp Counselor
Camp Lenox
06.2021 - 08.2021
Student Pilot Licence
05-2021
Foster Care Provider
Wonder Paws Rescue
02.2021 - 06.2021
Pre-Med class
01-2021
Summer Program - Sports Management
University of California - Los Angeles
08.2019 - 09.2022
High School Diploma -
North Broward Preparatory School
09.2017 - 05.2021
Customer Service Representative
Publix Super Markets Inc
10.2016 - 03.2019