Zandisiwe Sibeko
Miami,FL
Summary
Worked in travel for three years, promoted to Assistant Shore Excursions Manager after second contract with Carnival. Passionate about providing guests with memorable vacations and taking ownership when guests are dissatisfied. Excellent administrative skills and enthusiastic team player. Experience in serving special needs clients. Real go-getter with outstanding interpersonal skills. .
Overview
6
6
years of professional experience
Work History
Assistant Shore Excursions Manager
Carnival Cruise Lines
05.2022 - Current
- Promote tours and assist with sales and tour dispatch
- Maintaining a healthy work relationship with Tour Operators and dispatchers.
- Processing invoices and tour payment enquiries
- Contribute to maximizing revenue opportunities.
- Co-ordinates private tours for large group bookings.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Personal Assistant
Ayrton Solutions
01.2021 - 08.2021
- Providing real-time scheduling support by booking appointments and preventing conflicts
- Making hotel and restaurant reservations
- Arranging travel packages for clients who intended to extend their stay for personal reasons
- Performed various administrative duties such as filing, typing, and copying
- Invoicing various clients and keeping payment records up to date.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
Au Pair
Au Pair Office
10.2018 - 10.2019
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Met with parents about daily activities, positive developments and issues
- Developed bilingual abilities through immersive conversation and activities
- Arranged play dates and other educational activities
- Assist in pick ups and drop offs.
Super Nanny
Au Pair
07.2017 - 06.2018
- Identified warning signs of emotional and developmental problems in children
- Engaged with others with regards to childrens' wellbeing
- Assisted with school pickup and drop off
- Arranged play dates with others
- Took care of children's' schedules and after school activities.
Education
Bachelor of social sciences - international studies
Monash University SA
Skills
- Sales and marketing
- MS Office
- Verbal and written communication
- Problem-solving abilities
- Organizational skills
- Customer service excellence
- Travel industry experience
- Payment Processing
- Customer Inquiry and Response
I also assist with crew activities onboard
I host a recreational painting classes every two weeks for fellow crew members, assist in hosting other events such as trivia nights and bingo nights.
Languages
French
Elementary
Dutch
Limited Working
Timeline
Assistant Shore Excursions Manager
Carnival Cruise Lines
05.2022 - Current
Personal Assistant
Ayrton Solutions
01.2021 - 08.2021
Au Pair
Au Pair Office
10.2018 - 10.2019
Super Nanny
Au Pair
07.2017 - 06.2018
Bachelor of social sciences - international studies
Monash University SA
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