Zandra Austin
Milwaukee,WI
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
6
6
years of professional experience
Work History
Retail Security Officer
Allied Universal Security Services
Glendale, WI
02.2024 - Current
- Advised store management on ways to improve overall security measures within the establishment.
- Reviewed incident logs daily to identify any patterns of suspicious behavior or recurring issues.
- Assisted with crowd control when needed during busy periods or special events.
- Prepared detailed reports of all security-related incidents for management review.
- Inspected deliveries prior to acceptance into the store for damage or tampering.
- Investigated shoplifting incidents by reviewing CCTV footage and conducting interviews with witnesses and suspects.
- Communicated effectively with colleagues and supervisors using radios or phones when necessary.
- Assisted customers with questions regarding store policies and procedures.
- Greeted customers entering the store while screening for potential shoplifters or trespassers.
Retail Assistant Manager
Famous Footwear
Madison, WI
06.2023 - 02.2024
- Supported management team in developing action plans for addressing underperforming areas.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Executed all merchandising directives accurately according to planograms.
- Maintained a neat, clean, organized work environment that meets company standards.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Trained, coached, and mentored new team members on customer service and operational standards.
Asistant Manager
Dominos
Milwaukee, WI
06.2020 - 06.2023
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Concessions Cashier
Fiserv Forum
Milwaukee, WI
08.2019 - 12.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities
- Greeted customers and offered them assistance where possible.
Sales Associate
Kohls
Menomonee Falls, WI
08.2019 - 12.2019
- Assess customer’s needs and provide assistance and information about the product
- Cross sell products in other departments
- Follow and make department sales goals on a monthly, quarterly and annual basis
- Maintain in-stock supply and merchandise products on the sales floor
- Ensure high levels of customer satisfaction by delivering excellent sales and service
- Remain knowledgeable of product line features
- Welcome customers to the store and answer their questions.
Intake Specialist
Tabak Law LLC.
Glendale, WI
01.2019 - 06.2019
- Educated patients regarding their procedures
- Contacted individuals regarding social security opportunities
- Managed and maintained various databases, including data entry, entry updating, and reporting
- Provided general office support such as scanning, copying, filing and maintaining organizational charts
- Scheduled meetings and interviews for SSI applicants.
- Scheduled appointments for clients as needed for outside services such as counseling or medical care.
- Provided referrals to appropriate resources within the community when necessary.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
Crew Member
McDonald’s
Menomonee Falls, WI
02.2018 - 09.2018
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Greeted customers and offered them assistance where possible
- Read work orders to understand and help implement the proper procedure of fabrication or assembly
- Recommended individuals to work in specific assembly lines based on observations of their skills and abilities
- Took inventory of materials and made orders where necessary.
Education
Diploma -
Messmer High School
Milwaukee, WI05.2019
Skills
- Competitive personality
- Critical thinking skills
- Excellent communication skills
- Friendly, outgoing demeanor
- Influencing and negotiation
- Ability to overcome objections
- Excellent teamwork skills
- Training new employees
- De Escalation Tactics
- Security Planning
- Crowd Management
- Project Management
- Sales strategy development
- Orientation and training
- Employee Scheduling
Timeline
Retail Security Officer
Allied Universal Security Services
02.2024 - Current
Retail Assistant Manager
Famous Footwear
06.2023 - 02.2024
Asistant Manager
Dominos
06.2020 - 06.2023
Concessions Cashier
Fiserv Forum
08.2019 - 12.2019
Sales Associate
Kohls
08.2019 - 12.2019
Intake Specialist
Tabak Law LLC.
01.2019 - 06.2019
Crew Member
McDonald’s
02.2018 - 09.2018
Diploma -
Messmer High School
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