Amanda Newcomb
Cypress,TX
Summary
Results-driven Customer Experience Associate with expertise in customer relationship management and problem-solving. Proven ability to enhance customer loyalty and retention through effective communication and critical thinking.
Overview
17
17
years of professional experience
Work History
Customer Experience Associate
Anywhere Works
Portland, Oregon
04.2026 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Managed time efficiently to respond to customer inquiries in a timely manner.
- Updated databases with new and modified customer data.
- Documented customer interactions in the CRM system accurately.
- Handled escalated complaints with empathy and professionalism.
- Assisted customers with inquiries and resolved issues effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Foundever - PSCU Campaign
Miami, Florida
12.2024 - 04.2026
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Displayed positive attitude while addressing challenging customer situations.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Updated customer databases with new and modified information to ensure accuracy. with new and modified customer data.
- Engaged customers in conversations to understand needs and resolve issues effectively.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with inquiries and resolved issues promptly.
Home Maker
Stay at home parent
Cypress, Texas
01.2010 - 12.2024
- Managed household budgets and expenses efficiently.
- Oversaw educational activities and homework assistance for children.
- Instructed children in eating, resting and restroom habits.
- Coordinated daily schedules and activities for family members.
- Prepared nutritious meals catering to dietary needs.
- Maintained a clean and safe home environment consistently.
Accounts Receivable Manager
Accurate Air Systems INC.
Houston, Texas
02.2009 - 01.2010
- Managed invoicing processes and maintained accurate records for customer accounts.
- Reviewed account reconciliations to ensure accuracy and compliance with company standards.
- Maintained accurate records of all accounts receivable transactions.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
Education
Some College (No Degree) - Accounting and Finance
Lone Star College
Houston, TXSkills
- Customer service
- Customer relationship management
- Customer needs assessment
- Database management
- Call center experience
- Issue resolution
- Problem solving
- Information gathering
- Time management
- Critical thinking
Timeline
Customer Experience Associate
Anywhere Works
04.2026 - Current
Customer Service Representative
Foundever - PSCU Campaign
12.2024 - 04.2026
Home Maker
Stay at home parent
01.2010 - 12.2024
Accounts Receivable Manager
Accurate Air Systems INC.
02.2009 - 01.2010
Some College (No Degree) - Accounting and Finance
Lone Star College