Zenovia Holloway
Hampton,GA
Summary
I am a Criminal Justice major, minoring in Psychology and concentrating on Legal Studies. I have a strong interest in helping people, understanding those around me, and making a change in any way possible. I look forward to improving my skills and growing in a community from which I can learn and gain hands-on experience. I seek job opportunities for these reasons and more, hoping to contribute and create a stepping stone for my career journey. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Hostess/Server
Teranga City
06.2023 - 03.2024
- Greeting and welcoming guests.
- Walk and seat guests at their tables.
- Help servers.
- Take reservations.
- Assisted servers in bussing tables when needed during busy periods.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Handled cash payments and reconciled daily transactions accurately.
- Monitored customer satisfaction levels throughout their meal experience.
- Provided excellent customer service by addressing customer needs promptly.
- Ensured compliance with health and safety regulations at all times.
- Assisted in preparing the restaurant for opening and closing shifts.
- Checked identification of customers prior to serving alcoholic beverages.
- Demonstrated strong interpersonal skills when interacting with customers.
To Go Specialist/Server
Olive Garden
Tifton, USA
01.2016 - 05.2020
- Take care of guest experience and their food
- Prepare and bag up customer orders correctly and neatly
- Address customer needs and ensure customer satisfaction
- Manage multiple tables
- Handle payments
Education
Bachelor of Science - Criminal Justice
Georgia State University, Andrew Young School of Policy Studies
Atlanta, GA12.2025
Associate of Science - Criminal Justice
Georgia State University, Andrew Young School of Policy Studies
Atlanta, GA12.2022
Skills
- Research skills
- Critical thinking
- Courtroom procedures
- Evidence evaluation
- Ethical decision-making
- Problem solving
- Communication skills
- Team collaboration
- Time management
- Adaptability and flexibility
- Knowledge of the criminal justice system
- Psychological assessment
- Professionalism
- Multitasking
- Organizational skills
- Attention to detail
- Microsoft Word
- Law enforcement
- Interpersonal skills
- Skills management
- Active listening
- Customer service
- Patience
- Self-control
- Responsibility
- Quick response time
- Customer focused
- Go above and beyond
- Positive and professional
- Effective multitasking
- Patience and empathy
- Strong interpersonal skills
- Customer service expertise
- Exceptional communication
Timeline
Hostess/Server
Teranga City
06.2023 - 03.2024
To Go Specialist/Server
Olive Garden
01.2016 - 05.2020
Bachelor of Science - Criminal Justice
Georgia State University, Andrew Young School of Policy Studies
Associate of Science - Criminal Justice
Georgia State University, Andrew Young School of Policy Studies
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