ZANDRA MOORE
Milwaukee,WI
Summary
Competent AR Collections Specialist, adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Proven ability to effectively manage customer accounts and develop strategies to maximize collections. I have been recognized and appreciated for my dependability, hard work, honesty, dedication and commitment to promoting a team environment. I look forward to working as an integral member of your team.
Overview
21
21
years of professional experience
Work History
Collections Specialist III
Multi Color Corporation (MCC Label)
01.2023 - 11.2023
- Reviewing aging report and systematically making collection calls
- Researching and resolving account discrepancies and customer disputes
- Releasing sales orders
- Monitoring accounts for modification to credit line or terms
- Keeping accurate records and reporting on collection activity to senior management
- Process payments and refunds
- Resolve billing issues
- Handling incoming calls and emails regarding billing inquiries
- Process invoices and handle customers portal payments.
Revenue Recovery Specialist III
Traffic and Parking Control Co. (TAPCO)
04.2019 - 10.2022
- Collecting over 17 Million+ of aging revenue within a three & a half year time span individually
- Managing South, East, West and International regions of vendors/customer accounts
- Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Perform daily cash management duties, including recording of bank deposits, updating and distribution of cash receipt logs, and posting of cash to accounts receivable sub-ledger
- Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
- Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing
- Support other accounting and finance team members, inventory management, and cost accounting
- Identify and discuss root cause issues with management
- Ensures electronic invoices are processed accurately and efficiently
- Timely resolves any rejections or reductions of electronic invoices
- Highly detail-oriented with the ability to handle multiple tasks in a fast-paced environment
- Generating invoices and account statements approve
- Assisting in general financial management and analysis.
Payroll Specialist/HR Administrative Support
Cintas Corporation
02.2017 - 04.2019
- Managed and processed payroll for 150 employees at 21 locations
- Processing and auditing payroll records and reports
- Data entry of payroll information on a weekly basis
- Ensuring compliance with company payroll policies and procedures
- Processed rehires, transfers, terminations, garnishments and withholdings
- Managed time and attendance systems
- Additional duties as necessary.
Collections Manager
Solomon Dean Associates LLC
04.2011 - 07.2016
- Developed plans, policy programs and participated with senior management to deliver forecast recovery and collection results within expense budgets for key relationships
- Encourage and train new hires on the FDCPA regulations and collection software, appraise and evaluate team member's performance and offer counseling
- Organize regular target statistics and team reports for senior management
- Advise delinquent clients on the account maintenance
- Negotiations and restructuring loan re-payments
- Start repossession on old due accounts where delinquency has been determined.
Quality Assurance Specialist/Underwriter
Norstar Financial Group
02.2008 - 04.2011
- Review loans for eligibility with respect to Fannie Mae's Selling Guide, DU Guide, and/or negotiated terms as defined by contracts with Fannie Mae's lender partners
- Underwrite government loans to determine compliance with specific guidelines and regulations
- Perform risk analysis and make decisions regarding deficiencies identified during the review process
- Review and evaluate information on mortgage loan application and supporting documents to determine if borrower's capacity, capability, and credit meet lender/investor and government requirements
- Loan level quality assurance by reviewing loan files, analyzing and reporting on significant loan quality trends, and initiating necessary action(s) to mitigate losses
- Maintain a sound knowledge of Fannie Mae guidelines, DU guidelines, and risk assessment tools used to decide mortgage loans
- Approve or deny mortgage loans, following mortgage standards, investor guidelines, MI company guidelines, and state/federal regulation.
CEO/Mortgage Broker
Elite Financial Group
03.2003 - 10.2008
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Responsible for day to day operations including marketing, origination of loans,interaction with client and lenders. Packaging and processing loans for closing and post-closing follow up.
Education
Bachelor of Arts - Accounting And Finance
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Debt recovery expertise
- Strong negotiation skills
- Active listening abilities
- Decision-Making Competence
- Relationship Building
- Financial analysis proficiency
- Payment management
- Account Reconciliation
- Credit and collections
- Organizational Skills
- Attention to Detail
- Analytical and Critical Thinking
- Pleasant Telephone Demeanor
Timeline
Collections Specialist III
Multi Color Corporation (MCC Label)
01.2023 - 11.2023
Revenue Recovery Specialist III
Traffic and Parking Control Co. (TAPCO)
04.2019 - 10.2022
Payroll Specialist/HR Administrative Support
Cintas Corporation
02.2017 - 04.2019
Collections Manager
Solomon Dean Associates LLC
04.2011 - 07.2016
Quality Assurance Specialist/Underwriter
Norstar Financial Group
02.2008 - 04.2011
CEO/Mortgage Broker
Elite Financial Group
03.2003 - 10.2008
Bachelor of Arts - Accounting And Finance
Southern New Hampshire University
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