Zandra Rivera
San Diego,TX
Summary
Experienced with conducting detailed sampling and maintaining laboratory equipment. Utilizes strong analytical skills to ensure precision and accuracy in results. Knowledge of laboratory safety standards and procedures, ensuring safe and efficient working environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lab Technician
URI Encore Energy
03.2023 - Current
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Trained new laboratory personnel and Plant Operators to apply proper laboratory techniques and best practices.
- Tracked collected samples by initialing, dating, and noting times of collection.
- Oversaw items in inventory and had chemist reorder before supplies diminished.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Assisted Chemist by collecting and organizing laboratory data.
- Trained and supervised junior technicians in laboratory protocols.
Firefighter
San Diego Volunteer Fire Department
04.2021 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Assisted with regular maintenance of firefighting equipment.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Prepared incident reports detailing personnel, location and results of each call.
- Evaluated areas after containing fires to identify and suppress hot spots.
Chief Deputy Clerk
Duval County District Clerk's Office
01.2014 - 03.2023
- Maintained strict confidentiality of sensitive information in compliance with federal privacy regulations.
- Monitored courtroom activities to ensure adherence to established protocols and guidelines during proceedings.
- Developed comprehensive training programs for new hires to quickly acclimate them to their roles within the clerk''s office.
- Streamlined case processing by implementing efficient filing systems and document management procedures.
- Coordinated with judges and other court personnel to schedule hearings, trials, and conferences, ensuring the timely resolution of cases.
- Supported judicial officers by providing accurate documentation services, including minutes, orders, reports, and correspondence.
- Collaborated with other court departments to develop an effective case-flow management system for increased productivity.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Managed Passport Application Process.
- Worked Closely with Jury system to ensure proper lists were pulled and distributed correctly.
Cook/ Cashier
Dairy Queen Restaurant
01.2013 - 01.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Insurance Agent
Alice Insurance Agency
05.2012 - 01.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
Insurance Agent
Fred Loya Insurance
03.2005 - 10.2009
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
Education
Emergency Medical Technician- Basic
Annaville Fire Department
Annaville, TX05-2025
Emergency Medical Responder
Annaville Fire Department
Annaville, TX03-2024
Associate of Science - Legal Studies
Post University
Waterbury, CT10-2020
High School Diploma -
San Diego High School
San Diego, TX05-2002
Skills
- Quality control
- Attention to detail
- Positive attitude
- Sample preparation
- Quality control monitoring
- Laboratory safety protocols
- Laboratory techniques
- Chemical handling
- Analytical thinking
- Data analysis
- Documentation and reporting
- Equipment setup
- Sample logging
- Workflow coordination
- Equipment calibration
- Machine maintenance
- Test reporting
- Documentation management
- Instrumentation operation
- Chemical reagent preparation
Certification
Paralegal Certification October 2018
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lab Technician
URI Encore Energy
03.2023 - Current
Firefighter
San Diego Volunteer Fire Department
04.2021 - Current
Chief Deputy Clerk
Duval County District Clerk's Office
01.2014 - 03.2023
Cook/ Cashier
Dairy Queen Restaurant
01.2013 - 01.2014
Insurance Agent
Alice Insurance Agency
05.2012 - 01.2013
Insurance Agent
Fred Loya Insurance
03.2005 - 10.2009
Emergency Medical Technician- Basic
Annaville Fire Department
Emergency Medical Responder
Annaville Fire Department
Associate of Science - Legal Studies
Post University
High School Diploma -
San Diego High School
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