Zandra Smith
Summary
Smart and committed to making sure wholesome and unadulterated product gets into commerce. Careful Quality Inspector with knowledge of poultry inspections and commitment to high-quality work. Known for great work ethic, consistent performance and great efficiency.
Overview
13
13
years of professional experience
Work History
Consumer Safety Inspector G7
United States Department of Agriculture, USDA
2023.08 - Current
- Identifies potential health hazards and contamination risks through comprehensive facility assessments.
- Improves consumer safety by conducting thorough inspections and enforcing compliance with federal regulations.
- Ensures that regulated establishments produce a safe product by executing appropriate inspection methods
- Verifies compliance with SPS and SSOP regulatory requirements in accordance with 9 CFR 416.1-416.16 and Directives 5000.1, 5300.1, and FSIS Directives 5030.1 and 5030.2
- Uses the GAD method(Gather, Access,Determine) when preforming verification tasks
- Reviews the HACCP system components: flow chart describing steps in the process and product flow, supporting documents in hazard analysis, and HACCP plans the establishment implements to control food hazards that are RLTO(reasonably likely to occur)HACCP Regs 417.1-417.8
- Execute hazard analysis inspection methodology by verifying the following elements of the hazard analysis; the Hazard Analysis, Critical control points, monitoring of Critical control points, recordkeeping, corrective actions, verification, and validation based on findings
- Observes the conditions in the establishment and document findings in PHIS
- Determines if establishment is implementing procedures in preventing insanitary conditions
- Verifies establishment is implementing and maintaining SSOP's
- Observe the use of DRP method during a SSOP non-compliance of 416.11-416.16
- Know when to link non compliances and when you have a systematic issue
- Performs Sample rinses on whole carcasses and parts by accepting it in PHIS, choosing the correct box and label, performing the rinse, preparing it for pick up, and closing it in PHIS
- Perform zero tolerance checks and determine compliance or noncompliance and document in PHIS
- Monitor the line while performing CI checks for birds that show to be septox, DOA, or have fecal.
- Perform good commercial practices to determine humane handling
- Maintains up-to-date knowledge of establishments procedures and also changes in government regulations to improve inspection efficiency.
Quality Inspector
Koch Foods Of Alabama
2022.05 - 2023.08
- Performed pre op procedures to ensure machine sanitation and cleanliness.
- Reviewed poultry products and maintained detailed records.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Collected samples during production and tested randomly to determine in-process product quality.
- Monitored production operations for compliance with specifications and promptly reported defects.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Inspected outbound shipments and conducted random sampling of product quality
- Recorded defects and coordinated issue resolution with development team and functional leads
- Identified defects during cyclical checks
Online Grocery Associate
Walmart
2022.04 - 2022.07
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Greeted clients entering store to provide welcoming environment and friendly customer service
- Provided product advice to customers to help select most suitable items for individual needs
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Consistently met deadlines and quality goals for accuracy and timeliness
- Reviews orders prior to pick up for accuracy and purchase-by dates
- Tracked substitutions and informed customers of changes
Sales Associate
Dollar General
2021.12 - 2022.03
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Engaged with customers to build rapport and loyalty.
Restaurant Manager
Euphoria Seafood And BBQ
2021.03 - 2021.11
- Maximized quality assurance by completing frequent line checks.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Made sure deposits were accurate and placed in excel
Assistant Manager
Quick Cash
2019.09 - 2020.07
- Cultivated positive rapport with fellow employees to boost company morale and promote
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Handled daily deposits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Collected on bad debt and accounts
- Monitored P & L's and KPI's
Assistant Manager of Operations
New York & Company
2018.05 - 2018.09
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Developed and maintain operational guidelines for staff.
- Monitored key performance metrics to identify areas for improvement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
Sales Lead
Macy's Department Store
2016.04 - 2018.05
- Trained, coached, and mentored new sales associates for maximum performance.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
Finance Manager
Anthony Underwood Car Sales
2015.11 - 2016.04
- Evaluated and negotiated contracts to procure favorable financial terms.
- Maintained policy, procedure and regulatory compliance business-wide.
- Printed contracts and went over all documents during signing
- Sold vehicles to customers as needed
Kia Dealership
Salesperson
2015.02 - 2015.10
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Called and made appointments to meet potential clients
General Manager
TMX Financial
2012.01 - 2015.02
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed KPI's(Key Performance Indicators) and PL's(Profit and Loss)
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and maintained relationships with customers and partnered with other companies
- Supervised team to reach and exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events
- Supervised and maintained office security and conducted proper opening and closing procedures, including management of cash drawer, bank deposits, and titles.
- Performed monthly audits
Education
Associate of Science - Business Administration
H. Council Trenholm State Community College
Montgomery, AL05.1997
Skills
- Word Processing
- Regulatory Requirements
- Product Sampling
- Staff Evaluations
- Handling Discrepancies
- Customer Interaction
- Bank Deposit Preparation
- Loan Processing
- Typing and 10-Key Entry
- Sales Proficiency
- CRM System
- Kronos
- Cake System
- Product and equipment inspections
- Hazard Identification
- Documentation Review
- Product Inspection
- Sampling procedures
- Sanitation Evaluation
- Workplace Safety
- Lockout and tagout procedures
Additional Information
Proficient with pre-shipment, pre-op, and SSOP's in poultry manufacturing.
Timeline
Consumer Safety Inspector G7
United States Department of Agriculture, USDA
2023.08 - Current
Quality Inspector
Koch Foods Of Alabama
2022.05 - 2023.08
Online Grocery Associate
Walmart
2022.04 - 2022.07
Sales Associate
Dollar General
2021.12 - 2022.03
Restaurant Manager
Euphoria Seafood And BBQ
2021.03 - 2021.11
Assistant Manager
Quick Cash
2019.09 - 2020.07
Assistant Manager of Operations
New York & Company
2018.05 - 2018.09
Sales Lead
Macy's Department Store
2016.04 - 2018.05
Finance Manager
Anthony Underwood Car Sales
2015.11 - 2016.04
Kia Dealership
Salesperson
2015.02 - 2015.10
General Manager
TMX Financial
2012.01 - 2015.02
Associate of Science - Business Administration
H. Council Trenholm State Community College
Similar Profiles
Quintana CartwrightQuintana Cartwright
Farm Loan Program Technician at United States Department of Agriculture, USDAFarm Loan Program Technician at United States Department of Agriculture, USDA
Laportia ParrishLaportia Parrish
Food Safety Inspector at United States Department Of Agriculture, USDAFood Safety Inspector at United States Department Of Agriculture, USDA
Darby DeWittDarby DeWitt
Application Portfolio Rationalization Analyst at United States Department of Agriculture (USDA) Food Safety & Inspection Services (FSIS)Application Portfolio Rationalization Analyst at United States Department of Agriculture (USDA) Food Safety & Inspection Services (FSIS)