Zandria Catlin
Ankeny
Summary
Organized and personable administrative professional with 7+ years of experience supporting healthcare, customer service, and office operations. Strong communicator who excels in fast-paced environments, maintains accuracy, and creates a positive experience for clients, patients, and staff.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service • Administrative Assistant • Marketing Coordinator
CPAP
01.2023 - Current
- Provide customer support via phone, email, and in person.
- Manage scheduling, filing, document organization, and data entry.
- Assist with marketing tasks, including social media updates and promotional materials.
- Maintain a clean, organized office environment and support daily operations.
Administrative Assistant
Suncrest Home Health & Hospice
09.2022 - Current
- Manage front desk reception, multi-line phone system, and visitor interactions.
- Process medical record requests, physician orders, scanning, and chart updates.
- Maintain organized office workflows and support clinical team documentation.
- Proficient in Microsoft Office Suite, Excel, Word, and MatrixCare.
Certified Nurse Assistant Mentor
Suncrest Home Health & Hospice
11.2018 - 09.2022
- Provided patient care and emotional support to families receiving hospice services.
- Promoted to Mentor; trained new CNAs, answered questions, and participated in interviews.
- Performed vital signs, patient transfers, personal care, and communication with RNs.
Certified Nursing Assistant
Signature Health Care
01.2017 - 01.2018
- Delivered patient care in hospitals and nursing facilities through staffing agency.
- Traveled to various care settings including cardiology, hospital sitter roles, and long-term care.
- Assisted with ADLs, vital signs, general treatments, and documentation.
Education
Certified Nursing Assistant -
Hawkeye Community College
01.2009
High School Diploma - undefined
01.2009
Skills
- Customer Service
- Administrative Support
- Filing & Organization
- Experienced with Microsoft Office applications
- MatrixCare
- Time Management
- Communication
- Professionalism
- Dependable & Independent Worker
- Precise data entry
Certification
CNA Certification
Timeline
Customer Service • Administrative Assistant • Marketing Coordinator
CPAP
01.2023 - Current
Administrative Assistant
Suncrest Home Health & Hospice
09.2022 - Current
Certified Nurse Assistant Mentor
Suncrest Home Health & Hospice
11.2018 - 09.2022
Certified Nursing Assistant
Signature Health Care
01.2017 - 01.2018
High School Diploma - undefined
Certified Nursing Assistant -
Hawkeye Community College