Zandriana Thompson
Phoenix,AZ
Summary
Dedicated educator with a focus on creating safe, engaging learning environments. Skilled in designing tailored instruction that meets diverse student needs, fostering academic success and collaboration.
Overview
17
17
years of professional experience
Work History
Classroom Teacher
BOSTROM Alternative High School
Phoenix, Arizona
08.2025 - Current
- Designed and delivered diverse instructional methods to accommodate varied learning styles.
- Facilitated engaging lessons for diverse student populations in alternative education setting.
- Collaborated with colleagues to develop individualized education plans for students.
- Implemented classroom management strategies to promote a positive learning environment.
- Established safe learning environment fostering student engagement and well-being.
Instructor Assistant for ELL
Peoria United School District
Peoria, Arizona
01.2025 - 05.2025
- Facilitated small group and one-on-one activities to enhance student engagement and support learning objectives.
- Assisted teachers in delivering instructional materials and lessons effectively.
- Collaborated with educators to adapt lesson plans for diverse learning needs.
- Supported classroom management by maintaining a positive learning environment.
Customer Loyalty and Technical Support
AT&T
Mesa, Arizona
05.2023 - 06.2024
- Resolved billing issues and addressed technical questions to enhance customer service experience.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Customer Service Specialist
Loan Care
Atlanta, Georgia
01.2021 - 03.2023
- Resolved customer issues through effective communication and problem-solving skills.
- Delivered customer service to homeowners, resolving routine and complex issues related to escrow, taxes, and payments.
- Assisted customers with loan inquiries and account management.
- Maintained accurate records of customer interactions and transactions.
Client Services Specialist
Synchrony Bank
Phoenix, Arizona
12.2018 - 12.2020
- Assisted clients with account inquiries and transaction processes.
- Resolved customer concerns through effective communication and problem-solving skills.
- Provided comprehensive product information to enhance customer understanding.
- Provided inbound callers from diverse backgrounds with information on financing and credit application processes.
Inside Collections
Waste Management
Phoenix, Arizona
09.2009 - 07.2017
- Resolved customer issues including missed pick-ups and billing discrepancies to enhance satisfaction.
- Managed emotional customer situations through prompt written and verbal responses to ensure effective communication.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
YOUNGSTOWN STATE UNIVERSITY
MASTER OF ARTS - ORGANIZATIONAL MANAGEMENT
UNIVERSITY OF PHOENIX
Skills
- Classroom Management
- Curriculum development
- Curriculum Development
- Language instruction
- Formative assessment
- Grading systems
- Inclusive teaching
- Customer service
- Flexible
- Dependable
- Team Player
- Positive Attitude
Timeline
Classroom Teacher
BOSTROM Alternative High School
08.2025 - Current
Instructor Assistant for ELL
Peoria United School District
01.2025 - 05.2025
Customer Loyalty and Technical Support
AT&T
05.2023 - 06.2024
Customer Service Specialist
Loan Care
01.2021 - 03.2023
Client Services Specialist
Synchrony Bank
12.2018 - 12.2020
Inside Collections
Waste Management
09.2009 - 07.2017
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
YOUNGSTOWN STATE UNIVERSITY
MASTER OF ARTS - ORGANIZATIONAL MANAGEMENT
UNIVERSITY OF PHOENIX