Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
AssistantManager

Zandy McGee

Grand Forks,ND

Summary

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Burger King
01.2023 - 07.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Airline Customer Service Agent

Delta Global Services
03.2023 - 04.2025
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.

CNA

Valley Senior Services
11.2019 - 10.2022
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Education

Certificate Billing And Coding -

Martinsburg College
Martinsburg, WV
09-2024

Gautier High School
Gautier, MS
05-2018

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Adaptability and flexibility
  • Customer service and satisfaction

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • West Virgin , Martinsburg College - 1 year

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Airline Customer Service Agent

Delta Global Services
03.2023 - 04.2025

Assistant Manager

Burger King
01.2023 - 07.2025

CNA

Valley Senior Services
11.2019 - 10.2022

Certificate Billing And Coding -

Martinsburg College

Gautier High School

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