Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Zane Bowman

Zane Bowman

Brookhaven,Georgia

Summary

  • Dependable and hardworking customer service professional adept at maintaining organized and safe work areas. Proven ability to stay on top of demands in fast-paced environments with diligent attention to detail. Seeking an opportunity to expand skills and contribute to company success.
  • Administrative Support
  • Team Supervision
  • Staff Management
  • Office Management
  • Supply Management
  • Inventory Control
  • Relationship Building
  • Conflict Management
  • Organizational Skills
  • Event Coordination
  • Performance Improvement
  • Scheduling
  • Business Administration
  • Training and Coaching
  • Staff Training
  • Customer Relations

Overview

9
9
years of professional experience

Work History

Patient Coordinator

Luna Plastic Surgery
Johns Creek, GA
11.2023 - Current
  • Coordinated patient appointments and maintained appointment schedule.
  • Developed and implemented patient intake forms to ensure accurate information was collected.
  • Assisted with the development of efficient office procedures for improved workflow.
  • Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Managed medical records by filing documents into appropriate folders according to established protocols.
  • Prepared patient charts prior to visits as well as updated records after each visit.
  • Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
  • Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
  • Acted as liaison between physicians, staff members, patients, families, and third-party payers.
  • Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
  • Created monthly reports detailing productivity levels of providers within the practice setting.
  • Pulled patient files and verified insurance before patient's appointment.
  • Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Facilitated communication among healthcare teams including nurses, physicians, therapists.
  • Ensured all paperwork related to patient care was completed accurately and timely.
  • Processed referrals from primary care providers for specialist consultations or treatments.

Event Coordinator

Personal Company
Atlanta, GA
12.2021 - Current
  • Assessed events overall success and submitted findings for future planning
  • Promoted events through targeted social media campaigns, brand ambassador partnerships, and email newsletters.
  • Brought in guests with effective marketing strategies targeting specific demographics.
  • Maintained strict budgets with effective expense controls and thorough planning.
  • Improved future events based on the strengths and weaknesses of previous event plans.
  • Maintained records of event aspects, including financial details.
  • Designed and prepared name tags and place cards in various formats.
  • Executed events with consistently high standards of organization, service quality, and enthusiasm for client objectives.
  • Monitored event costs to accurately manage budget and expenses.
  • Assisted with developing, planning, and implementing strategies to promote large- and small-scale events.

Rideshare Driver

Uber
Atlanta, GA
08.2017 - Current
  • Made personable conversation with customers and provided info on local attractions and points-of-interest for out-of-town travelers.
  • Created spreadsheets to track mileage, maintenance, and miscellaneous expenses.
  • Maintained complete discretion and professionalism with clients needing confidential services.
  • Minimized disruptions with continuous attention to behavior and positive management strategies.
  • Followed regular route schedules to give passengers dependable service.
  • Achieved financial targets consistently, working quickly to turn over passengers and collect accurate fares.

Director of Front Office Operations

Primrose School of Alpharetta East
Alpharetta, GA
12.2021 - 10.2023
  • Fielded incoming telephone calls and visitors and provided information with professionalism and efficiency
  • Tracked office supply usage, approved requisitions for requested supplies, and completed purchasing functions to maintain inventory
  • Organized and maintained front office appearance and cleanliness
  • Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
  • Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
  • Reviewed financial statements and activity reports to measure productivity or goal achievement
  • Prepared team schedules with focus on maintaining optimal employee coverage for business needs
  • Reviewed and reconciled timecard information and submitted for processing
  • Supported recruitment efforts, facilitating background checks, reference communication and data verification
  • Managed scheduling and use of conference rooms for company events and staff meetings.

Assistant Teacher

Primrose School of Suwannee
Suwanee, GA
08.2021 - 12.2021
  • Planned and used appropriate instructional and learning strategies, activities, materials, equipment, and technology
  • Created classroom environment conducive to learning
  • Managed classroom administrative tasks such as tracking attendance and updating official records.

Private Caregiver

Private Family
Nashville, GA
02.2019 - 08.2021
  • Documented activities, observations, medications and care details in system
  • Offered house-bound clients or those with limited mobility companionship and emotional support
  • Refreshed living spaces with fresh linens, cared for pets and prepared nutritious food items
  • Supported social needs through regular activities, events and appointments
  • Maintained clean and tidy client home and removed safety hazards to avoid falls
  • Organized medications for clients and set reminders for self-administration
  • Shopped for clients' food and personal needs at area stores and accompanied clients into establishments
  • Kept clients' homes clean, safe and sanitized at optimal levels
  • Managed clients' medication and basic treatments for wide-ranging medical conditions
  • Documented care provided in digital record with details about activities, behaviors and concerning incidents.

Sales Associate

Bath & Body Works
Tifton, GA
09.2016 - 08.2018
  • Managed multiple tasks simultaneously while meeting deadlines
  • Demonstrated selling experience in fast-paced, service-oriented retail setting
  • Rotated stock using clearance markdowns and special sales promotions
  • Assisted customers with sales and service needs
  • Created great customer experiences with personalized sales support
  • Adapted to changing priorities and unexpected situations with calm demeanor
  • Processed payments quickly to keep customer flow moving
  • Resolved customer concerns using strong communication and conflict management skills
  • Informed customers of promotions and special offers to increase sales
  • Built attractive displays and merchandised products
  • Greeted customers and asked questions to assess needs.

Office Assistant

Chapararral Boats
Nashville, GA
09.2015 - 08.2017
  • Kept office file system highly organized and quickly retrieved needed records
  • Covered front desk reception area frequently, greeting visitors, answering questions, and directing guests to specific office personnel
  • Prepared professional business correspondence, including letters, invoices, and basic contract language
  • Greeted visitors at reception, answering questions and providing direction
  • Organized and maintained office files for easy retrieval
  • Ordered office supplies to prevent items being fully depleted
  • Input large volumes of data to meet accuracy requirements
  • Prioritized tasks independently to best support office needs
  • Completed work schedules, managed calendars and arranged appointments.

Education

Bachelor of Arts (B.A.) In Progress - Sociology -

Abraham Baldwin Agricultural College
Tifton, GA
03.2026

Skills

  • Customer Service
  • Office Administration
  • Electronic Records Management
  • Patient Care and Education
  • Appointment Scheduling
  • Patient Relations
  • Healthcare operations
  • Filing and Recordkeeping
  • HIPAA Compliance
  • Patient documentation
  • Critical Thinking Skills
  • Creative Problem-Solving
  • Quality Assurance
  • Healthcare knowledge
  • Goal Setting
  • Documentation
  • Attention to Detail
  • Vendor Relationship Management
  • Project Management
  • Administrative Support
  • Team Supervision
  • Staff Management
  • Office Management
  • Supply Management
  • Inventory Control
  • Relationship Building
  • Conflict Management
  • Organizational Skills
  • Event Coordination
  • Performance Improvement
  • Scheduling
  • Business Administration
  • Training and Coaching
  • Staff Training
  • Customer Relations

Timeline

Patient Coordinator

Luna Plastic Surgery
11.2023 - Current

Event Coordinator

Personal Company
12.2021 - Current

Director of Front Office Operations

Primrose School of Alpharetta East
12.2021 - 10.2023

Assistant Teacher

Primrose School of Suwannee
08.2021 - 12.2021

Private Caregiver

Private Family
02.2019 - 08.2021

Rideshare Driver

Uber
08.2017 - Current

Sales Associate

Bath & Body Works
09.2016 - 08.2018

Office Assistant

Chapararral Boats
09.2015 - 08.2017

Bachelor of Arts (B.A.) In Progress - Sociology -

Abraham Baldwin Agricultural College

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Zane Bowman