Zane Bussard

• Initially participated in and completed the Adams State Small Business Management certificate program
• Continue taking classes while maintaining a full-time job working towards my Bachelors of Applied Science in Business Administration
• Searched at library and in scholarly databases to locate necessary information for research projects.
• Collaborated on group projects to complete professional deliverables.
• Completed rigorous readings as directed to support unit learning goals.
• Generated reports detailing findings and recommendations.

• Responded to inquiries and provided information to Chaplains, staff, and inmates.
• Managed office supply inventory and executed purchase orders.
• Developed comprehensive administrative systems to enhance operational efficiency.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Created and oversaw five monthly calendars
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Managed filing system, entered data and completed other clerical tasks.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Assisted coworkers and staff members with special tasks on daily basis.
• Volunteered to help with special projects of varying degrees of complexity.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Managed daily functions of facility and conducted routine maintenance across premises.

Responded to inquiries and provided assistance to guests as required.

Ensured immediate availability for on-call duties by living nearby.

Oversaw upkeep of pool facilities and pump house.

Managed team members in the maintenance department.

• Coordinated activities with other units of organizations to develop cross-functional strategic plans to enhance company performance.
• Provided input to team lead regarding areas for process and procedural improvement.
• Evaluated existing procedures and made proactive adjustments to meet changing demands.
• Analyzed existing structures to create plans for modifications and improvements.
• Negotiated contracts with vendors and suppliers to keep material costs within set budgets.
• Presented project information and status updates to customers and fielded concerns.
• Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
• Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Investigated suspicious activities and persons to maintain security of premises.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Responded quickly to emergency situations to assess and deflect issues.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Examined doors, windows and gates to verify security.

• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Logged work orders and change orders into software database to track job status.
• Consulted with customers to assess service requirements and produce accurate orders.
• Worked effectively with repair staff and parts providers, staying current on availability and service processes.
• Presented different repair options to customers to help each person make appropriate choices.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Increased efficiency and team productivity by promoting operational best practices.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Cross-trained and provided backup support for organizational leadership.
• Delivered prompt service to prioritize customer needs.
• Trained new personnel regarding company operations, policies and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Promptly responded to inquiries and requests from prospective customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Identified and resolved discrepancies and errors in customer accounts.
• Maintained up-to-date knowledge of product and service changes.
• Operated forklift, loaded/unloaded trucks, assisted warehouse staff, picked & delivered parts as needed, and effectively processed warranty claims.

Gained expertise in embalming, grief counseling, and funeral planning.

Supported preparation of deceased for services.

Transported deceased individuals from morgue to funeral home.

Ensured continuous on-call support for funeral home services.

Supported grieving families in various capacities.

Supported Funeral Director in various tasks.

• Led training sessions for new hires and colleagues.
• Secured financial contributions through telephonic outreach to support charitable initiatives.
• Created procedures and methods for management implementation across company.
• Addressed questions and escalations effectively.