Summary
Overview
Work History
Skills
Timeline
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Zane Castillo

The Woodlands,TX

Summary

Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.

Overview

5
5
years of professional experience

Work History

General Manager of Food Service

Genghis Grill
03.2023 - 02.2024
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Negotiated pricing agreements with suppliers to secure cost-effective products without compromising quality or availability.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Assistant Manager

Genghis Grill
05.2022 - 03.2023
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Created employee schedules to align coverage with forecasted demands.
  • Established team priorities, maintained schedules and monitored performance.

Assistant Store Manager

Fuddruckers Restaurants LLC
04.2021 - 05.2022
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Training General Manager

Dairy Queen Grill & Chill
07.2019 - 04.2021
  • Enhanced company performance through strategic training initiatives and effective workforce development.
  • Increased overall productivity by conducting regular skills assessments and providing targeted training opportunities.
  • Led change management efforts during organizational restructuring, guiding staff through transitions while maintaining productivity levels.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.

Skills

  • In my role with Genghis Grill, I built sales by 25% through community out reach
  • Effectively cut labor percentages by 6%
  • Met and exceeded labor goals, reducing our percentages by 8%
  • Held weekly meetings with young General Managers to coach them on how to reduce labor and food cost
  • Took on staffing for my region while maintaining proper staffing levels in my own location

Timeline

General Manager of Food Service

Genghis Grill
03.2023 - 02.2024

Assistant Manager

Genghis Grill
05.2022 - 03.2023

Assistant Store Manager

Fuddruckers Restaurants LLC
04.2021 - 05.2022

Training General Manager

Dairy Queen Grill & Chill
07.2019 - 04.2021

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Zane Castillo