Zane Elder

Currently Serving as Transport and Disciplinary Deputy

• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Have held the title of Sergeant, Admin, and Lieutenant
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Manage approximately 50-75 inmates daily as well as staff approximately 7-10 Officers
• Conducted routine and emergency head counts.
• Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Transporting inmates to court and prison. As well as picking up inmates from other county and states
• Streamlined daily operations, managing staff schedules and ensuring adequate coverage at all times.
• Mentored new correctional officers, providing guidance on best practices for maintaining safety and order within a challenging work environment.
• Oversaw the timely completion of administrative tasks such as report writing, incident documentation, and record-keeping processes.
• Demonstrated strong leadership skills while supervising officer teams responsible for maintaining order within assigned housing units or program areas.
• Reduced inmate altercations through effective communication and conflict resolution strategies.
• Improved facility safety by conducting regular security checks and addressing potential risks promptly.

• Ran the store, daily operations managing 10-17 employees watching labor order food and cleaning products
• Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
• Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Carefully interviewed, selected, trained, and supervised staff.
• Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
• Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
• Making deposits doing inventory.

• Moved up in Walmart very Quickly was the evening manager as all the salaried management went home at 5 pm so from 5- 1. Am in charge of whole store and all associates ranging from 15-25 employees.
• Stocked and did online grocery orders.
• Ran the cash registers.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• The first three years was a bartender server, housekeeper, maintenance and general manager of the restaurant and hotel
• Then 2019 through 2021 wife and I owned the resort and restaurant that had 80 rooms 13 cabins and a 3000 square-foot bar and grill Managed 35 to 42 employees
• We got hit pretty hard with Covid and ended up getting out of our lease to own option and moving back to Joplin.
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
• Employed prompt decision-making and in-depth research to resolve issues.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Promoted a positive work environment through effective communication skills and teamwork initiatives.
• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
• Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
• Provided quick turnaround times to maintain fast-past schedule.
• Developed and maintained relationships with customers and loan officers to establish smooth loan process.