Zane A. Elsenheimer
Server And Bartender
Irvine,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
In-Room Dining Captain
El Encanto, Belmond Hotels
Santa Barbara, California
03.2024 - 10.2024
- Coordinated with other departments to accommodate special requests such as allergy restrictions or surprise amenities for celebrations.
- Promoted upselling techniques among team members to increase revenue without compromising guest experience.
- Contributed to positive work environment by maintaining professional demeanor at all times.
- Educated guests on available menu options and daily specials, guiding them through their selections as needed.
- Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
Food & Beverage, Event Bartender/Server
Duo Events Catering
Santa Barbara, California
09.2023 - 03.2024
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in orderly fashion.
- Managed inventory and restocked bar supplies, ensuring seamless operation during peak hours.
- Showcased extensive knowledge of various cocktails, spirits, wine, and beer offerings, assisting guests in making informed choices.
- Trained new bartenders on cocktail recipes and customer service techniques, improving team efficiency.
Food & Beverage, Bartender/Server
Ojai Valley Inn And Spa, Olivella
Ojai, California
04.2021 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Received Employee of the Quarter Award 2023
Landscape Designer, Sales
Moon Valley Nurseries
Fillmore, California
04.2019 - 09.2020
- Provided excellent customer service throughout client's experience
- Communicated effectively in-person and over phone to discover wants and needs
- Maintained working knowledge of products and current promotions
- Built and maintained strong relationships with clients
- Performed finance applications, cash, and credit card procedures accurately and efficiently
- Conducted site analyses and assessments to determine optimal design solutions for various projects.
- Evaluated existing landscapes and provided recommendations for improvements based on client needs and environmental considerations.
Skills
Food Safety Training
Fine dining experience
Table Setting
Strong Communication Skills
Suggestive Selling
Liquor, beer, and wine knowledge
Certification
Sommelier level 1, Court of Master Sommeliers
Timeline
In-Room Dining Captain
El Encanto, Belmond Hotels
03.2024 - 10.2024
Food & Beverage, Event Bartender/Server
Duo Events Catering
09.2023 - 03.2024
Food & Beverage, Bartender/Server
Ojai Valley Inn And Spa, Olivella
04.2021 - 08.2023
Landscape Designer, Sales
Moon Valley Nurseries
04.2019 - 09.2020
Sommelier level 1, Court of Master Sommeliers
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