Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Personal Information
Timeline
Generic

Zane Hood

Albany,GA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Financial Services Representative/Insurance Agent

Self Employed
01.2023 - Current
  • Evaluated client accounts to verify compliance with all applicable regulations
  • Suggested viable solutions to improve clients' financial statuses
  • Developed in-depth knowledge of available financial products to advise clients accordingly
  • Followed up with clients on periodic basis to assess financial, family and other changes warranting modification of coverage
  • Provided professional advice on financial planning and investments for individuals and families
  • Obtained underwriting approval by completing application for coverage
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.

TRANSPORTATION MANAGER

Jb Hunt
07.2021 - 07.2023
  • Resolved customer complaints regarding late deliveries or damaged goods promptly and professionally
  • Developed detailed plans for efficient transportation and delivery of goods to customers, ensuring timely arrival and minimal cost
  • Provided training on safe driving practices, route optimization techniques and other topics related to transport operations
  • Forecasted manpower requirements based on daily workload and company targets
  • Managed a team of drivers, dispatchers and other personnel involved in the transport process
  • Scheduled regular inspections of vehicles by mechanics for preventive maintenance purposes
  • Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors

Transportation Specialist

SYSCO Food Services
01.2018 - 07.2021
  • Managed a team of drivers by assigning routes, providing training, and monitoring performance
  • Implemented online ordering system which allowed customers greater convenience when placing orders
  • Developed and implemented strategies to increase customer satisfaction in food delivery services
  • Evaluated driver performance based on speed of delivery, accuracy of order fulfillment, adherence to safety protocols
  • Resolved customer service issues quickly and effectively, including complaints about late or incorrect orders

DELIVERY DRIVER

Atlanta Beverage Company
01.2016 - 01.2018
  • Checked delivery addresses and verified correct package delivery
  • Adhered to delivery schedules and deadlines
  • Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients
  • Complied with DOT regulations in all aspects of delivery
  • Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed

Education

BBA - Business Management

Georgia Southwestern State University
Americus, GA
01.2016

Skills

  • Sales Goals
  • Risk Management
  • Solution Optimization
  • Insurance Industry Knowledge
  • Financial Services
  • Complex Negotiations
  • Supply Chain Improvement
  • Supply Chain Solutions
  • Customer Relationship Management
  • Customer Relationship Building
  • Account Retention

Certification

  • FINRA: SIE, series 6, and series 63 licenses
  • Georgia: Life, accident, and sickness insurance license, property & casualty insurance license, and variable products insurance license.
  • CDL class A drivers license

References

Available upon request

Personal Information

Date of Birth: 07/06/93

Timeline

Financial Services Representative/Insurance Agent

Self Employed
01.2023 - Current

TRANSPORTATION MANAGER

Jb Hunt
07.2021 - 07.2023

Transportation Specialist

SYSCO Food Services
01.2018 - 07.2021

DELIVERY DRIVER

Atlanta Beverage Company
01.2016 - 01.2018

BBA - Business Management

Georgia Southwestern State University
Zane Hood