Zane J. McCormick-Blaine
Cottekill
Summary
Dynamic Computer Technician with hands-on experience at Ulster BOCES Phoenix Design Lab, excelling in system administration and technical support. Proven ability to troubleshoot complex issues and enhance customer satisfaction through effective communication and problem resolution. Skilled in PC building and remote support, ensuring optimal performance and security for diverse systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Computer Technician
Ulster BOCES Phoenix Design Lab
Port Ewen
01.2024 - 01.2026
Computer Technician
Andrew the Computer Guy LLC
Plattsburgh
01.2016 - 01.2021
- Supported daily operations in family shop, ensuring smooth workflow and customer satisfaction.
- Diagnosed hardware issues and performed repairs on various computer systems.
- Installed and configured software applications for student and staff use.
- Provided technical support to students and staff in a collaborative learning environment.
Education
High School Diploma -
Ulster BOCES
Port Ewen, NY06-2026
Skills
- System Administration
- Network administration
- Technical support
- Remote support
- Computer troubleshooting
- Malware remediation
- Software installation
- System diagnostics
- Troubleshooting diagnostics
- System upgrades
- Hardware troubleshooting
- Windows
- Microsoft Office 365
- Google Workspace
- Remote desktop tools
- Problem resolution
- Issue resolution
- Customer service
- Customer Service Orientation
- Interpersonal communication
- Problem solving
- Time Management
- Hardware troubleshooting
Hobbies and Interests
- Computer Building at the Design Lab Computer at Ulster BOCES
- Building personal coding projects
- Homelab/server management
- Open-source software contributions
- PC building and hardware troubleshooting
- Automation scripting
- AI experimentation and prompt engineering
- Game development
- Mobile app development
- Web design and frontend development
- Cybersecurity challenges / CTFs
- Raspberry Pi or Arduino projects
- 3D printing and CAD design
References
- Jesse Roth, jroth@ulsterboces.org
- David Salvestrini II, Dsalvest@ulsterboces.org, 845.331.6680
Certification
- Competency in Technology Fundamentals
- Competency in IT Software and Systems Support
- Competency in IT Hardware and Network Support
- Competency in AI Essentials
- Cisco Security and Connectivity Support
- Cisco Hardware and Upgrade Support
- Cisco Operating Systems Support
- Cisco IT Customer Support Basics
Accomplishments
- Ulster BOCES Principals Award
Timeline
Computer Technician
Ulster BOCES Phoenix Design Lab
01.2024 - 01.2026
Computer Technician
Andrew the Computer Guy LLC
01.2016 - 01.2021
High School Diploma -
Ulster BOCES