Summary
Overview
Work History
Education
Skills
Timeline
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Zane Kidder

Nappanee,Indiana

Summary

Knowledgeable and dedicated customer service professional with experience in RV industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee enthusiastic about learning RV field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Service Advisor

Keystone RV
01.2021 - Current
  • Met customer call guidelines for service levels, handle time and productivity.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Delivered prompt service to prioritize customer needs.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Documented problems and corrective actions to maintain records.
  • Sought ways to improve processes and services provided.
  • Suggested add-on services that would be helpful to customers and improve bottom line.

Part Prepper

Newmar
10.2020 - 12.2020
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Service Advisor

Keystone RV
07.2018 - 10.2020
  • Met customer call guidelines for service levels, handle time and productivity.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Delivered prompt service to prioritize customer needs.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Documented problems and corrective actions to maintain records.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Northwood High School, Nappanee, Indiana
Nappanee, IN

Skills

  • Customer Support
  • Training and mentoring
  • Technical Troubleshooting
  • Customer Service
  • Multitasking
  • Collaborative Team Player
  • Teamwork and Collaboration
  • Electrical system knowledge
  • Time Management
  • Problem-Solving
  • Goal Setting
  • Electrical systems troubleshooting
  • Solar power troubleshooting

Timeline

Service Advisor

Keystone RV
01.2021 - Current

Part Prepper

Newmar
10.2020 - 12.2020

Service Advisor

Keystone RV
07.2018 - 10.2020

High School Diploma -

Northwood High School, Nappanee, Indiana

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Zane Kidder