Summary
Overview
Work History
Education
Skills
Timeline
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Zane Larsen

Las Vegas,NV

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

4
4
years of professional experience

Work History

Information Technology Technician

Nevada Restaurant Services
02.2023 - Current
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Developed and implemented preventive maintenance procedures.
  • Researched and identified solutions to technical problems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Office Administrator

Security Assessment Group
06.2021 - 08.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.

Stage Technician

Rhino Staging & Event Solutions, Inc
06.2019 - 05.2021
  • Supported live events with well-controlled lights, sound and video streaming.
  • Diagnosed and resolved problems with AV equipment and media management systems.
  • Controlled video input for live conferences or performances and pre-recorded productions.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

Centennial High School
Las Vegas, NV
06.2018

Skills

  • Document Review
  • Hardware Installation
  • Device Configuration
  • Change Request Processing
  • Software Updates
  • Component Replacements
  • Hardware and Software Configuration
  • Employee Computer Support
  • Troubleshooting Network Issues
  • System Performance Assessments
  • Hardware Evaluation

Timeline

Information Technology Technician

Nevada Restaurant Services
02.2023 - Current

Office Administrator

Security Assessment Group
06.2021 - 08.2022

Stage Technician

Rhino Staging & Event Solutions, Inc
06.2019 - 05.2021

High School Diploma -

Centennial High School

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Zane Larsen