Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Zane Minder

Olympia

Summary

Dynamic Technical Engineer with ADT Security, adept at fostering customer relationships and enhancing satisfaction through expert product knowledge and effective communication. Proven track record in executing seamless installations of security systems, driving customer retention, and employing upselling strategies to boost sales. Committed to delivering exceptional customer experiences.

Overview

7
7
years of professional experience

Work History

Technical Engineer

ADT Security
Tacoma
04.2018 - Current
  • Cultivated strong relationships between new customers and the ADT brand through effective in-home consultations and assessments.
  • Facilitated customer onboarding by educating them on key products and services, enhancing user experience and satisfaction.
  • Executed installation and activation of security equipment, including cameras and Z wave devices, ensuring seamless integration with smart home systems.

Education

Associate of Arts - General Studies

Olympic College
Bremerton, WA
01-2017

Skills

  • Customer relationship management
  • Effective communication
  • Product expertise
  • Customer retention
  • Upselling strategies
  • Sales closing techniques

Accomplishments

  • 2019 Superstar Award Winner (Ranked #6 tech in the nation across all metrics)
  • 2020 ADT Circle of Excellence Award Winner

Affiliations

  • Volunteer Youth Baseball Coach for South Sound Baseball

Timeline

Technical Engineer

ADT Security
04.2018 - Current

Associate of Arts - General Studies

Olympic College

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