Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zane Pipkin

Washington

Summary

Dynamic Assistant Manager with a proven track record at NJA, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and prompt complaint resolution. Skilled in money handling and optimizing operations, ensuring accuracy and efficiency in cash management and inventory control. Committed to fostering a positive work environment.

Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

3
3
years of professional experience

Work History

Assistant Manager

NJA
06.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Delivery Expert

NJA
10.2022 - 05.2024
  • Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
  • Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
  • Managed cash transactions, ensuring proper handling and reporting of payments received from customers.
  • Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Enhanced operational efficiency by optimizing delivery routes using GPS technology.
  • Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
  • Coordinated consistent on-time deliveries of damage-free goods.

Education

Network Pro And PCPro - IT

Dixie Technical College
Saint George, UT
08-2025

High School Diploma -

Pine View High School
Washington, UT
05-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

  • Time management
  • Problem-solving
  • Customer relations

Accomplishments

Was part of the AFJROTC CyberPatriot team for 3 years in highschool. I taught myself basic networking along with being taught to combat Cyberattacks on Windows and Linux. Placed 16th nationally in the semifinal competition for networking.

Timeline

Assistant Manager

NJA
06.2024 - Current

Delivery Expert

NJA
10.2022 - 05.2024

Network Pro And PCPro - IT

Dixie Technical College

High School Diploma -

Pine View High School
Zane Pipkin