Summary
Overview
Work History
Education
Skills
Timeline
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Zane Qualls

Zane Qualls

Orlando,FL

Summary

Cast member having 3+ years in the theme park industry leading with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic and diverse team while providing knowledge and experience learned to grow together. Highly-motivated with a desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns compliments for work quality, support, and dedication to cast and guests alike.

Overview

3
3
years of professional experience

Work History

Animal Kingdom Asia Attractions

The Walt Disney Company
Orlando, FL
03.2024 - Current
  • Demonstrated exceptional focus on guest satisfaction and operational efficiency by safely operating Kali River Rapids and the Feathered Friends in Flight Live Bird Show.
  • Collaborated with a team to consistently meet high operational standards while opening, operating, and closing attractions in compliance with operating guides.
  • Coordinating with partners to address maintenance issues, emergencies, evacuations, and other operational matters at the attraction.
  • Diligently attended optional training sessions to continually enhance skillset, fostering a safe and highly productive workplace.

Statused Merchandise Coordinator

The Walt Disney Company
Orlando, FL
02.2023 - 03.2024
  • Prepared daily progress reports via K@RT reports and adapted strategies to meet Revenue, UPT, and Conversion goals.
  • Managed secure till creation and executed end-of-day cash deposits, accurately accounting for register discrepancies.
  • Took proactive measures to prevent accidents by promptly responding to emergencies and consistently emphasizing the importance of reporting near misses.
  • Played a key role in developing and implementing new magic moments at my location.
  • Applied background in QSR and the Main Street Confectionary to successfully establish Food safety standards.
  • Participated in supply orders for location, ensuring availability of standard operating supplies.
  • Demonstrated dedication by always being present on stage to provide unwavering support for the cast.
  • Helped turn losses into wins by leading with understanding and empathy when acknowledging a guest issue and worked to solve guest concerns with them leaving with a smile and pixie dust.

Animal Kingdom Lodge QSR F&B

The Walt Disney Company
Orlando, FL
12.2023 - 02.2024
  • Adhered to company food, safety, quality and sanitation policies.
  • Handled guest complaints and feedback, implementing changes to improve service.
  • Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.

Disney College Program

The Walt Disney Company
Orlando, FL
01.2022 - 12.2022
  • Acquired skills in maintaining guest satisfaction while efficiently working in a fast-paced setting.
  • Effectively taught new cast members how to utilize the Appetize and Matra register systems, stock merchandise, handle embroidery tasks, conduct high-end jewelry sales, and participate in production kitchen food preparation.
  • Displayed exceptional guest experience through utilization of the 5 keys to engage with and understand guest interests, resulting in successful recommendations and overall satisfaction.

Education

Certification - CS50 | Computer Science

Harvard University
Cambridge, MA

Certification - Emergency Medical Technology

Valencia College
Orlando, FL

Certification - Lifeguard, AED, CPR, First Aid

American Lifeguard Association

Bachelor of Science - Game Art And Development

Southern New Hampshire University
Hooksett, NH

Skills

  • Achiever
  • Ideation
  • Learner
  • Strategic
  • Restorative

Timeline

Animal Kingdom Asia Attractions

The Walt Disney Company
03.2024 - Current

Animal Kingdom Lodge QSR F&B

The Walt Disney Company
12.2023 - 02.2024

Statused Merchandise Coordinator

The Walt Disney Company
02.2023 - 03.2024

Disney College Program

The Walt Disney Company
01.2022 - 12.2022

Certification - CS50 | Computer Science

Harvard University

Certification - Emergency Medical Technology

Valencia College

Certification - Lifeguard, AED, CPR, First Aid

American Lifeguard Association

Bachelor of Science - Game Art And Development

Southern New Hampshire University

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Zane Qualls