Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Zane Schwarting

Liverpool,NY

Summary

Empathetic Patient Navigator with many years of experience. Adept at assisting patients in every part of the healthcare process. Including scheduling and insurance verification.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Navigator

Hematology Oncology of Central NY
03.2018 - Current
  • Work closely with a doctor, a nurse practitioner, and a nursing team.
  • Contacted patients to provide appointment reminders.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Cultivated positive relationships with patients to help patients obtain the best possible care.
  • Completed registration procedures for patients
  • Communicated with patients and families about treatment plans and at-home care.
  • Verified patients' insurance and payment methods during the check-in process.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Assisted in scheduling appointments, tests and procedures for patients.
  • Advocated for patient needs to healthcare professionals.
  • Worked successfully with diverse group of coworkers to accomplish goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Helped coordinate transportation arrangements for those without reliable means of getting around.
  • Documented patient information in appropriate systems to guarantee care coordination throughout patient care.
  • Facilitated communication between physicians, specialists, nurses, social workers, and insurance companies.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.

Sales Associate/Cashier

Camillus Liquors
Camillus, NY
10.2014 - 08.2018
  • Greeted store visitors when they arrived in the store.
  • Helped customers with any questions about stock.
  • Helped develop strategies to reach more potential customers via official company social media accounts.
  • Operated official company social media accounts, notifying customers of sales and special deals being offered.

Patient Access Services Clerk/ Ambassador

Upstate University Hospital
Syracuse, NY
03.2016 - 02.2018
  • Working at a high-volume information/help desk.
  • Greeting visitors, making visitor passes, and assisting with visitor wheelchair transport needs.
  • Answering phones and assisting with whatever questions or issues visitors and employees need help with.
  • Using the EPIC system to register patients for doctor appointments, and transporting them to appointments if they need assistance.
  • Collecting patient demographics and insurance information.
  • Getting consent form signatures from patients.

Independent Home Health Aide

Private Individual
Jordan, NY
05.2014 - 01.2016
  • Caring for an elderly patient with dementia.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Instructed family members regarding proper home care techniques and infection control procedures.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.
  • Educated patients and families on health care needs, conditions, and options.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Recognized emergency situations and implemented appropriate procedures.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .

Personal Aide

Advocates Inc.
Liverpool, NY
07.2014 - 10.2014
  • Worked one-on-one with individuals with disabilities.

Deli Clerk/Cashier

Tops Friendly Market
Elbridge, NY
04.2013 - 05.2014
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Prepared all food orders according to customer specifications.
  • Maintained cleanliness of the deli area and equipment.
  • Greeted customers in a friendly and professional manner.

Education

AA - General Studies

Onondaga Community College
Syracuse, NY

Skills

  • Patient registration
  • Healthcare advocacy
  • Referral management
  • Insurance verification
  • Problem solving
  • Customer service
  • Medical recordkeeping
  • Medical terminology
  • Teamwork and collaboration
  • Verifying insurance

Certification

MOS 2013 Certified, Word, Excel, PowerPoint

Volunteer Experience

Village of Jordan DPW, Spring 2014, Spring 2013, Spring cleanup for Memorial Day parade, Pool work for summer opening of Jordan Pool

References

  • Kelly Pugh, 315-481-8166
  • Julie Esner, 315-806-3057
  • Amy Inman 315-956-4897

Timeline

Patient Navigator

Hematology Oncology of Central NY
03.2018 - Current

Patient Access Services Clerk/ Ambassador

Upstate University Hospital
03.2016 - 02.2018

Sales Associate/Cashier

Camillus Liquors
10.2014 - 08.2018

Personal Aide

Advocates Inc.
07.2014 - 10.2014

Independent Home Health Aide

Private Individual
05.2014 - 01.2016

Deli Clerk/Cashier

Tops Friendly Market
04.2013 - 05.2014

AA - General Studies

Onondaga Community College

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Zane Schwarting