Zane Smith
Mesa,AZ
Summary
Proven leader in operational excellence and efficiency optimization, I significantly enhanced Whataburger's processes and team performance. By implementing innovative strategies and fostering a culture of continuous improvement and collaboration, I improved productivity and employee retention. My expertise in data-driven decision-making and training and coaching has driven tangible results in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Operating Partner
Whataburger
02.2024 - Current
- Increased operational efficiency by streamlining processes and implementing innovative strategies.
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Implemented comprehensive training programs for staff, resulting in improved productivity levels.
Manager
Whataburger
09.2023 - 02.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Team Leader
Whataburger
06.2023 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Skills
- Operational Excellence
- Data-driven decision-making
- Efficiency optimization
- Training and coaching
Certification
- Servsafe
- Drivers License
- Food Handlers
Timeline
Operating Partner
Whataburger
02.2024 - Current
Manager
Whataburger
09.2023 - 02.2024
Team Leader
Whataburger
06.2023 - 09.2023
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