ZANE SPRIEDĒJA
VIRGINIA BEACH
Summary
Dynamic professional with over 9 years of experience in customer-centric roles, specializing in operational management and sales enhancement. Demonstrates a visionary approach to customer engagement and inventory management, consistently driving customer satisfaction and loyalty. Committed to delivering innovative solutions and exceptional service, leveraging strong teamwork, adaptability, and problem-solving skills to foster growth and efficiency.
Overview
9
9
years of professional experience
Work History
RETAIL KEY HOLDER
LE CREUSET
10.2024 - Current
- Manage store operations and staff, ensuring smooth daily functioning.
- Boosted sales through effective customer engagement and product knowledge.
- Train team members in sales techniques, enhancing overall performance.
- Resolve customer issues promptly, maintaining high satisfaction levels.
- Implement inventory controls, reducing stock discrepancies.
- Managed daily operations as a key holder, enhancing store efficiency and contributing to noticeable sales growth.
- Executed inventory management processes, ensuring accurate stock levels and minimizing discrepancies.
- Implemented visual merchandising strategies, elevating product displays and driving customer engagement in-store.
- Cultivated customer relationships through personalized service, strengthening loyalty and repeat business.
BARTENDER/BAR SHIFT MANAGER
KIWI BAR RIGA
06.2020 - 05.2022
- Led bar shifts, ensured customer satisfaction, managed inventory, and boosted sales through effective upselling techniques.
- Supervised bar operations, maintained high standards of service, and trained new staff, enhancing team efficiency and customer service.
- Worked closely with team to create a welcoming environment, resolved customer issues promptly, and implemented new drink recipes.
- Managed bar shift schedules, optimized inventory levels, and increased customer retention through exceptional service.
- Monitored bar stock, ensured compliance with health and safety regulations, and maintained accurate financial records for smooth operations.
- Streamlined bar operations, reducing wait times and enhancing customer satisfaction through efficient service practices.
- Made and served drinks from existing bar menu and created solutions for guest dietary restrictions.
FLIGHT ATTENDANT
AIRBALTIC
09.2017 - 04.2020
- Ensured passenger safety and comfort by adhering to strict protocols, resulting in customer satisfaction rate.
- Coordinated emergency procedures efficiently, enhancing overall cabin safety and reducing incident response time.
- Worked closely with team members to streamline in-flight service, improving operational efficiency and satisfactory rate.
- Consistently met and exceeded service metrics, contributing to the airline's recognition for exceptional in-flight service.
- Maintained meticulous attention to detail in all safety checks and service protocols, ensuring compliance with aviation regulations.
- Maintained knowledge through years by attending recurrent training yearly for specific aircraft types DQ400, Airbus 220, Boeing 757 200.
HAIRSTYLIST, INTERNSHIP
KOLONNA RIGA
12.2016 - 06.2017
- Assisted senior stylists in daily tasks, enhancing hair cutting and styling skills.
- Gained hands-on experience, contributing to team efficiency and client satisfaction.
- Eagerly learned and adapted new techniques, consistently meeting deadlines and maintaining high standards of service.
- Placed 2nd place in colourist competition Baltic Beauty 2016.
- Learned different techniques of hair colouring, cutting and styling.
- Learned skills working with male and female clients.
- Attended individual seminars for Wella, B.E.S and L'oreal.
Education
Associate Degree - Cosmetology
Riga Fashion and Style Vocational-Technical School
06.2017
Skills
- Leadership
- Problem-solving
- Attention to detail
- Time management
- Adaptability
- Creativity
- Critical thinking
- Customer service
- Active listening
- Teamwork
- Hairstyling
- First aid
- Visual merchandising
- Customer engagement
- Sales strategies
- Customer retention
- Upselling techniques
LANGUAGES
Latvian (Native)
English (Highly proficient)
Russian (Proficient)
Hobbies and Interests
Reading, Solving puzzles, Traveling, Learning languages
Timeline
RETAIL KEY HOLDER
LE CREUSET
10.2024 - Current
BARTENDER/BAR SHIFT MANAGER
KIWI BAR RIGA
06.2020 - 05.2022
FLIGHT ATTENDANT
AIRBALTIC
09.2017 - 04.2020
HAIRSTYLIST, INTERNSHIP
KOLONNA RIGA
12.2016 - 06.2017
Associate Degree - Cosmetology
Riga Fashion and Style Vocational-Technical School
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