Zane Tanner
Salt Lake City,UT
Summary
Dynamic leader and effective problem-solver with a proven track record at Ski N See & ARCS Ski & Snowboard. Excelled in training and mentoring, enhancing team collaboration and customer engagement. Demonstrated strong communication skills and leadership qualities, significantly contributing to operational excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Latter Day Saints Missionary
Church Of Jesus Christ Of Latter Day Saints
07.2022 - 07.2024
- Conducted public speaking engagements at churches, schools, and other gatherings in the local language of Spanish.
- Assisted individuals in overcoming personal challenges, fostering resilience and self-reliance.
- Led, mentored, and trained 50 new missionaries, contributing to their successful integration into the field of work.
- Improved community relations by organizing and participating in service projects.
- Led large groups of around 30 missionaries ensuring smooth operations in each zone of operation.
Assistant Manager of Operations
Ski N See & ARCS Ski & Snowboard
09.2020 - 06.2022
- Managed daily operations at 2 location, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets ensuring maximum customer satisfaction.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Floor Salesperson
Ski N See & ARCS Ski & Snowboard
08.2019 - 09.2020
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Increased sales by providing exceptional customer service and product knowledge.
- Resolved customer concerns professionally, demonstrating empathy and commitment to their satisfaction.
- Assisted with over 10 employee training initiatives, sharing best practices for sales techniques among new hires.
Lifeguard
Cottonwood Heights Recreation Center
11.2017 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff, generally over 10 reports daily.
Education
Accounting And Finance
Brigham Young University
Provo, UT04.2028
Some College (No Degree) - Accounting And Finance
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Olympus High School
Salt Lake City, UT05.2022
Skills
- Training and mentoring
- Customer Engagement
- Teamwork and Collaboration
- Leadership Qualities
- Strong communicator
- Effective problem-solver
Languages
Spanish
Professional Working
Timeline
Latter Day Saints Missionary
Church Of Jesus Christ Of Latter Day Saints
07.2022 - 07.2024
Assistant Manager of Operations
Ski N See & ARCS Ski & Snowboard
09.2020 - 06.2022
Floor Salesperson
Ski N See & ARCS Ski & Snowboard
08.2019 - 09.2020
Lifeguard
Cottonwood Heights Recreation Center
11.2017 - 08.2019
Accounting And Finance
Brigham Young University
Some College (No Degree) - Accounting And Finance
Salt Lake Community College
High School Diploma -
Olympus High School