Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zane Valiani

Loganville,GA

Summary

Dynamic and results-driven professional with extensive experience in customer service and product demonstration, notably at Starbucks. Excelled in creating engaging customer experiences and fostering brand loyalty through expert product knowledge and effective problem-solving. Demonstrated exceptional teamwork and collaboration abilities, contributing to significant improvements in customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Crew Member

Popeye's Restaurants
10.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Cutlery Sales Associate

Vector Marketing Company
09.2024 - Current


  • Trained new hires on product features and benefits, fostering a knowledgeable and skilled workforce.
  • Conducted live demonstrations showcasing the proper usage and care of various cutlery items, resulting in higher sales conversion rates.

Barista

Starbucks
08.2023 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Crew Member

Dunkin
01.2023 - 05.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Dunkin
10.2022 - 01.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

N/A - Undecided

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Goal-Oriented
  • Customer Relationship Building
  • Presentation abilities
  • Brand Awareness
  • Product Knowledge Expertise
  • Product Demonstration
  • Customer Service
  • Problem-Solving

Timeline

Crew Member

Popeye's Restaurants
10.2024 - Current

Cutlery Sales Associate

Vector Marketing Company
09.2024 - Current

Barista

Starbucks
08.2023 - 06.2024

Crew Member

Dunkin
01.2023 - 05.2024

Crew Member

Dunkin
10.2022 - 01.2023

N/A - Undecided

Georgia Gwinnett College

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Zane Valiani