Zane West
Danbury,TX
Summary
Ensured the execution of safe and reliable Operations by applying best industry and Electrical practices in compliance with internal procedures for Electrical Power Equipment Maintenance and Testing, InterNational Electrical Testing Association for numerous customers.
Overview
4
4
years of professional experience
Work History
Field Service Technician - Electrical Testing
Shermco Industries Inc.
07.2020 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Education
Associate of Applied Science - Electrical Power & Control Technology
Texas State Technical College (TSTC)
Waco, TX08.2020
Skills
- Critical thinking
- Troubleshooting and repair
- Commissioning
- Reading schematics
- National Electrical Codes (NEC)
- TWIC, Certification
- Microsoft Office Suite: Excel, Word, Power Point, Outlook
Timeline
Field Service Technician - Electrical Testing
Shermco Industries Inc.
07.2020 - Current
Associate of Applied Science - Electrical Power & Control Technology
Texas State Technical College (TSTC)
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