Zane Wycoff
Grand Rapids,MI
Summary
Dedicated and results-driven professional with a strong background in hospitality management, seeking a challenging position to leverage all skills in management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deli Supervisor
Calvin University Dining Services
08.2023 - Current
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Managed inventory levels to ensure adequate stock availability while minimizing overstock and spoilage.
- Promoted a positive work culture by fostering teamwork among employees and maintaining open communication channels between staff members.
- Coordinated cross-training initiatives within the team members leading them to develop new skills that enhanced their adaptability across the deli operations.
Service Supervisor
Calvin University Dining Services
01.2019 - 08.2023
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.
- Assisted with training and development of team members.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
Event Coordinator
The Royal
05.2017 - 11.2018
- Coordinated events with clients
- Assisted with ordering and inventory management
- Planned and executed events
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Reviewed event bills to confirm accuracy and approve payment.
Education
Bachelor of Science - Hospitality Management
Ferris State University
Big Rapids, MI08.2019
Associate of Applied Science - Restaurant and Food Industry Management
Ferris State University
Big Rapids08.2019
ServSafe Food Safety Manager - ServSafe Food Allergen -
Skills
- Customer Service
- Staff Training
- Employee Supervision
- Team Direction
- Inventory Management
- Quality Control
- Event Coordination
- Coaching and Mentoring
- Safe Food Handling
- Collaboration and Teamwork
- Front of House Management
- Relationship Building
Accomplishments
- Certifications: - Food Safety Manager (ServSafe) - Food Allergen (ServSafe)
Certification
Event Coordination
- Inventory Management
- Service Supervision
- Strong Communication
- Team Collaboration
Timeline
Deli Supervisor
Calvin University Dining Services
08.2023 - Current
Service Supervisor
Calvin University Dining Services
01.2019 - 08.2023
Event Coordinator
The Royal
05.2017 - 11.2018
Bachelor of Science - Hospitality Management
Ferris State University
Associate of Applied Science - Restaurant and Food Industry Management
Ferris State University
ServSafe Food Safety Manager - ServSafe Food Allergen -
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