Summary
Overview
Work History
Education
Skills
Timeline
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Zaneah James

Philadelphia,PA

Summary

Exceptionally focused and reliable professional in administrative support, managing business office functions and providing executive-level assistance to principals and clients. Seeking to apply my detail- oriented talents and adaptive personality to fulfill the company's needs.

Overview

8
8
years of professional experience

Work History

Clerk

Office of Specialized Services, School District of Philadelphia
09.2018 - 01.2021
  • Collaborate with department heads on various District initiatives
  • Provide administrative support to executive management
  • Input data entry regarding various education and budget-related topics via spreadsheets
  • Perform routine clerical tasks such as mailing, filing, faxing, copying, and scanning
  • Accept and approve school-wide field trips and reimbursements for teachers
  • Screen calls daily, taking messages and routing calls when necessary

Receptionist

Ferrandino and Son
02.2017 - 09.2018
  • Greeted visitors at front desk with welcoming and positive attitude by welcoming, announcing, and directing them as appropriate
  • Demonstrated proficiencies in telephone and front desk reception within a high-volume environment
  • Ordered office supplies and kept strict inventory of stock
  • Updated calendars and scheduled meetings for company as well as with clients
  • Kept up-to-date records of the company's expenses and costs via Excel

Project Assistant

Office of College, School District of Philadelphia
10.2014 - 02.2017
  • Enhanced student participation and attendance through creative, incentive-based programs
  • Acted as the head representative for the initiative, and spearheaded all events
  • Assisted financial coordinator with payroll procedures
  • Helped hundreds of students apply to college via applications, scholarships, and miscellaneous necessities
  • Restored organization to sensitive personnel, student, financial, and operational records regarding the program
  • Consistently praised by principal and executive board for my work product, attention to detail, and willingness to lead

Wait Staff Support

Jet Rock Bar & Grille
10.2013 - 01.2015
  • Supported and assisted restaurant staff with their day-to-day responsibilities
  • Enhanced customer satisfaction via exceptional guest interaction and overall service
  • Maintained inventory logs and customer evaluations
  • Trained new staff members, and assisted veteran servers with taking orders and explaining menus

Customer Service Attendant

Chickie & Petes
09.2012 - 09.2013
  • Implemented POS-based transaction processing system
  • Balanced cash drawers daily, ensuring accuracy of funds
  • Greeted customers in a friendly manner, while diffusing irate patrons
  • Maintained and imparted knowledge of cashiering procedures and appropriate SOP standards

Education

No Degree - Business Admin

DELAWARE COUNTY COMMUNITY COLLEGE
Philadelphia, PA
2013

Skills

  • Over 9 years' experience in high-volume administrative roles
  • Highly skilled in delegating tasks, team building, and creating positive client experiences
  • Well-versed in
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Adaptability, collaboration, strong work ethic, problem solving
  • Data Recording
  • Office Supplies and Inventory
  • Telephone Etiquette
  • Customer Satisfaction

Timeline

Clerk

Office of Specialized Services, School District of Philadelphia
09.2018 - 01.2021

Receptionist

Ferrandino and Son
02.2017 - 09.2018

Project Assistant

Office of College, School District of Philadelphia
10.2014 - 02.2017

Wait Staff Support

Jet Rock Bar & Grille
10.2013 - 01.2015

Customer Service Attendant

Chickie & Petes
09.2012 - 09.2013

No Degree - Business Admin

DELAWARE COUNTY COMMUNITY COLLEGE

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Zaneah James