Zanet Vidic
Parma, OH
Summary
Adept at salon management and fostering professional growth, I significantly enhanced client satisfaction and team efficiency at Golden Comb. Leveraging skills in hair styling and exceptional customer service, I spearheaded initiatives that streamlined operations and nurtured a culture of continuous education and technical precision, markedly boosting revenue and client retention.
Overview
9
9
years of professional experience
Work History
Managing Cosmetologist
Golden Comb
02.2021 - Current
- Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.
- Regularly reviewed financial statements for accurate budget management and identification of areas for cost reduction or revenue growth opportunities.
- Mentored junior cosmetologists in advanced techniques, fostering professional growth and skill development within the team.
- Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
- Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.
- Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
- Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Managing Cosmetologist
Hair After Salon
05.2020 - 02.2021
- Organized special events at the salon to attract new clients and showcase the talents of our cosmetology team members.
- Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
- Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.
- Developed a loyal clientele base through personalized consultations, customized treatments, and consistent exceptional service.
- Regularly reviewed financial statements for accurate budget management and identification of areas for cost reduction or revenue growth opportunities.
- Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
- Stayed abreast of industry trends and emerging techniques through continuous education and professional development opportunities.
- Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.
- Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
- Managed inventory levels efficiently, ensuring adequate stock of essential supplies while minimizing excess costs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled in-house and vendor work accounting for sales and customer volume.
Nurse Assistant
Southwest General Hospital
09.2015 - 02.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
- Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Assisted patients with activities of daily living, promoting independence and dignity.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
- Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Cosmetology School - Cosmetology
Fairview Academy
Fairview Park, OH04.2000
High School Diploma -
Ivo Lola Ribar
Benkovac, Croatia06.1988
Skills
- Hair styling
- Chemical treatments
- Salon management
- Health and safety
- Sanitation protocols
- Professional ethics
- Creative vision
- Appointment scheduling
- Fashion shows
- Client consultations
- Task delegation
- Continuing education
- Technical precision
- Performance evaluations
Languages
English
Professional Working
Serbian
Full Professional
Croatian
Full Professional
Timeline
Managing Cosmetologist
Golden Comb
02.2021 - Current
Managing Cosmetologist
Hair After Salon
05.2020 - 02.2021
Nurse Assistant
Southwest General Hospital
09.2015 - 02.2018
Cosmetology School - Cosmetology
Fairview Academy
High School Diploma -
Ivo Lola Ribar
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