Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Zaneta Radebaugh

Girard,KS

Summary

Accomplished Sr. Business Solutions Analyst at Mercy Health System, adept in business process improvement and fostering team collaboration. Spearheaded change management, enhancing system integrations and project outcomes. Expert in IT infrastructure and user acceptance testing, significantly contributing to continuous innovation and customer satisfaction.

Overview

36
36
years of professional experience
4
4
Certification

Work History

Sr. Business Solutions Analyst

Mercy Health System
11.2011 - Current
  • Collaborated with cross-functional teams to ensure successful implementation of new systems and processes.
  • Championed change management initiatives within the organization, fostering a culture of continuous improvement and innovation.
  • Managed multiple projects simultaneously while maintaining strict deadlines and exceptional quality standards.
  • Evaluated software solutions for compatibility with company needs, ensuring seamless integration and minimal disruption to daily operations.
  • Served as subject matter expert on various business functions, providing guidance to colleagues and contributing to overall team success.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of Epic Mammography Module.
  • Performed detailed research of customer business structures to accurately tailor Epic Mammography module to unique needs of each.
  • Provided critical support during system migrations or upgrades, ensuring minimal downtime and smooth transitions for end users.
  • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
  • Created dashboards to monitor and track key performance indicators.
  • Provided technical support for troubleshooting analytics and reporting issues.

Mobile Mammography Coordinator

Mercy Health System
04.2007 - 11.2011
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Played an instrumental role in the successful accreditation of the mammography department, showcasing commitment to excellence and adherence to industry standards.
  • Conducted thorough quality control checks on mammography equipment to maintain compliance with regulatory
  • requirements and ensure accurate image interpretation.
  • Implemented process improvements that streamlined operations while maintaining a high standard of patient care.
  • Kept up-to-date with industry advancements by attending relevant conferences and pursuing professional development opportunities.
  • Reduced patient wait times by streamlining processes and optimizing appointment scheduling.
  • Served as a resource for patients, addressing concerns and providing education on preventative measures and early detection methods.
  • Assisted in the development of new protocols for mammography procedures, resulting in a more efficient workflow.
  • Managed inventory levels to ensure sufficient supplies were available at all times for seamless service delivery.
  • Supported radiology by covering and performing radiographic imaging procedures according to established protocols.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
  • Class B CDL - Drove the Mobile Mammograhy Van.

Lead Mammographer

Ransom Memorial Health
12.2006 - 07.2007
  • Served as a key liaison between the mammography department and other medical departments, facilitating clear communication and collaboration.
  • Streamlined department workflow by collaborating with colleagues and efficiently managing resources.
  • Participated in interdisciplinary team meetings discussing patient cases involving breast care diagnosis and treatment planning.
  • Continually updated professional knowledge through participation in educational opportunities, workshops, and conferences relevant to mammography practice.
  • Assisted radiologist in performing special imaging procedures.
  • Trained and supervised new radiologic technologists and technicians.

Mobile Mammography Coordinator

Mount Carmel Medical Center (aka Via Christi)
03.2003 - 04.2006
  • Created policies and procedures for new Mobile Mammography program.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Conducted quarterly financial analysis to ensure accurate budgeting for CDC and Avon grants.
  • Ensured compliance with donor guidelines, minimizing errors in reporting and enhancing the organization''s reputation.
  • Assisted in training new Radiologic Technologist staff members, ensuring their proper understanding of equipment and techniques.
  • Repaired and troubleshot radiologic equipment, and mobile van generator, engine, and hydraulic leveling system.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Assisted with applications and collected required paperwork to help individuals register for supportive services.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.

Education

MBA - Health Administration

William Woods University
Fulton

Bachelor of Science - Sociology

Missouri Southern State University
Joplin, MO

Associate of Science - Radiology

Missouri Southern State University
Joplin, MO

High School Diploma -

Labette County High School
Altamont, KS

Skills

  • Business process improvement
  • User Acceptance Testing
  • IT Infrastructure
  • SharePoint
  • Team Collaboration
  • Customer Communication
  • Technical Support
  • Systems Analysis

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 18 in the development of numerous Project Builds and on-site implementations.
  • Main Analyst for the EPIC Mammography module.
  • EPIC Breast Imaging Badge
  • Testing Coordinator for Radiant Team


Affiliations

  • American Registry of Radiologic Technologists

Certification

  • Certified Sr. Business Solutions Analyst, Mercy Health System - 13 years
  • Licensed Quality Management Technologist
  • Licensed Mammography Technologist
  • Licensed Radiologic Technologist

Timeline

Sr. Business Solutions Analyst

Mercy Health System
11.2011 - Current

Mobile Mammography Coordinator

Mercy Health System
04.2007 - 11.2011

Lead Mammographer

Ransom Memorial Health
12.2006 - 07.2007

Mobile Mammography Coordinator

Mount Carmel Medical Center (aka Via Christi)
03.2003 - 04.2006

MBA - Health Administration

William Woods University

Bachelor of Science - Sociology

Missouri Southern State University

Associate of Science - Radiology

Missouri Southern State University

High School Diploma -

Labette County High School

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Zaneta Radebaugh