Zaneta Simic
Washington
Summary
Dynamic hospitality professional with extensive experience in guest services and event operations. Proven ability to lead teams, coordinate event logistics, and ensure seamless service for guests. Skilled in managing high-volume events, resolving guest concerns, and maintaining exceptional service standards in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Front Desk Concierge
The Newport Condominium
Washington DC
12.2025 - Current
- Welcomed guests and handled check-ins, check-outs, and inquiries
- Coordinated with housekeeping and other departments to ensure smooth operations
- Managed phone calls, reservations, and guest requests
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Processed payments using point of sale systems, including cash handling and credit card processing.
- Resolved guest concerns with professionalism and prompt communication
Kitchen Manager
Spilled Milk Catering
Washington DC
09.2017 - 12.2020
- Oversaw back-of-house operations during events to ensure timely and organized service
- Coordinated with servers and event leads to align food prep with event timelines
- Managed kitchen staff on-site, assigning roles and ensuring smooth workflow
- Ensured proper food handling, labeling, and sanitation in temporary event setups
- Supported plating, buffet setup, and last-minute menu adjustments as needed
- Resolved on-site issues quickly to keep service running efficiently
Chef /Event Manager
Adrianna's Catering
Washington DC
04.2011 - 08.2017
- Prepared diverse menus for various catering events and client preferences
- Managed kitchen staff to ensure efficient food preparation and service
- Collaborated with event planners to customize catering services
- Coordinated kitchen and event operations during high-volume functions
- Resolved customer concerns related to food quality and service
- Oversaw on-site logistics, including setup and breakdown
- Served as the primary contact for event inquiries
- Trained and supervised event staff to improve teamwork and efficiency
Group Coordinator
Da Vinci Florist
Silver Spring
06.2010 - 04.2011
- Communicated with event planners and clients to confirm floral requirements and delivery details
- Managed on-site setup and breakdown of floral installations for events
- Ensured proper care, handling, and storage of flowers to maintain freshness and quality
- Resolved last-minute design, delivery, or logistics challenges to keep operations running smoothly
Bridal Consultant
Macy's
Gaithersburg
10.2008 - 10.2009
- Assisted couples in selecting and managing gifts pre-ordered from their registry
- Guided customers through product options, styles, and availability
- Coordinated pickup, packaging, and processing of registry gifts
- Provided personalized service to ensure a smooth and enjoyable shopping experience
Lead Server
Carnival Cruise Lines
Miami
09.2005 - 11.2006
- Supervised Serer Assistant and coordinated smooth service flow
- Resolved guest issues and ensured a positive dining experience
- Communicated with kitchen/bar teams to keep service on track
- Oversaw setup and breakdown of dining areas
- Ensured that meals were handled and served with strict safety measures to prevent any cross-contact for guests with high-risk food allergies
Education
High School Diploma -
Gymnasium
Serbia06-1993
Skills
- Customer service
- Guest relations
- Event logistics
- Time management
- Effective communication
- Team collaboration
- Payment processing
- Staff training
- Workflow optimization
- Strong multitasking
- Concierge services
- Problem solving
- Attention to detail
- Conflict resolution
Languages
English
Full Professional
Serbian
Native/ Bilingual
Timeline
Front Desk Concierge
The Newport Condominium
12.2025 - Current
Kitchen Manager
Spilled Milk Catering
09.2017 - 12.2020
Chef /Event Manager
Adrianna's Catering
04.2011 - 08.2017
Group Coordinator
Da Vinci Florist
06.2010 - 04.2011
Bridal Consultant
Macy's
10.2008 - 10.2009
Lead Server
Carnival Cruise Lines
09.2005 - 11.2006
High School Diploma -
Gymnasium