Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zanethia Lawrence

Panama City,FL

Summary

Detail-oriented professional with over three years of experience in medical claims processing, insurance verification, billing, and front desk/youth program support. Skilled in handling Medicaid claims, entering and checking data, and using claims systems like QNXT. Knowledgeable in HIPAA, CMS rules, and insurance regulations. Experienced in customer service, office support, and working with youth. Recently earned a Software Development Certification, improving technical and problem-solving skills. Reliable, adaptable, and committed to doing accurate work both independently and in a team.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Boys And Girls Club of bay county
Panama City, Florida
06.2025 - Current
  • Welcomed members and visitors, answered phones, and handled check-ins at the front desk.
  • Assisted staff with supervising children during activities, ensuring a safe and positive environment.
  • Supported daily operations by providing customer service, maintaining organization, and helping with youth engagement.

Remote Medical Claims Processor

Edge Dental Solutions
Chattanooga, Tennessee
02.2022 - 03.2025
  • Processed Medicaid and commercial insurance claims following CMS, state, and HIPAA rules.
  • Entered, reviewed, and checked claim details using QNXT and other claims systems.
  • Found and fixed claim errors to prevent denials and make sure payments were on time.
  • Answered many questions about claim status, billing, and benefits professionally and accurately.
  • Kept detailed claim records and reports ready for audits.
  • Worked with teams to solve problems and make claim processing more efficient.

Education

Technology Education

Pivot Technology School
02-2025

Skills

  • Medical claims processing and insurance verification
  • Patient care and education support
  • Check-in and front desk operations
  • Youth engagement and member support
  • Data entry and documentation accuracy
  • Process assistance and inventory control

Timeline

Front Desk Receptionist

Boys And Girls Club of bay county
06.2025 - Current

Remote Medical Claims Processor

Edge Dental Solutions
02.2022 - 03.2025

Technology Education

Pivot Technology School
Zanethia Lawrence
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