Summary
Overview
Work History
Education
Skills
Timeline
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Zanethia Lawrence

Panama City,FL

Summary

Dedicated HR and customer service professional with 4+ years of experience providing administrative and benefits-related support in both remote and on-site environments. Skilled in handling sensitive employee records, benefits inquiries, and insurance verification while ensuring HIPAA and data privacy compliance. Strong communicator with proven ability to resolve complex issues, track cases, and deliver empathetic support. Recently earned a certificate in Software Development, strengthening technical troubleshooting and problem-solving abilities. Well suited for remote HR and benefits support roles requiring confidentiality, adaptability, and independent productivity.

Overview

5
5
years of professional experience

Work History

Remote Customer Service Representative

Edge Dental Solutions
10.2022 - 06.2025
  • Responded to high-volume inbound calls and emails, addressing patient inquiries with professionalism and empathy.
  • Assisted with insurance verification, billing inquiries, and benefits-related questions.
  • Logged cases, tracked recurring issues, and collaborated with technical staff to resolve systemic concerns.
  • Maintained confidentiality of sensitive medical and insurance records in compliance with HIPAA standards.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

Front Desk Receptionist

Revive Dental
01.2020 - 08.2022
  • Managed front desk operations including scheduling, check-ins, and patient communications.
  • Verified insurance coverage, processed claims, and explained benefit details to patients.
  • Handled confidential records and ensured strict compliance with HIPAA and data privacy requirements..
  • Collected room deposits, fees, and payments.

Education

Certificate in Software Development - Technology Education

Pivot Technology School
05-2025

High School Diploma -

Brainerd High School
Chattanooga
05-2019

Skills

  • Human resources support
  • Customer service via phone and email
  • Insurance Verification & Billing
  • Secure records management
  • HIPAA & Data Privacy Compliance
  • Microsoft Office & Excel
  • Case Logging & Issue Tracking
  • Adaptability to New Technology
  • Time Management & Scheduling
  • Technical Troubleshooting
  • Data entry

Timeline

Remote Customer Service Representative

Edge Dental Solutions
10.2022 - 06.2025

Front Desk Receptionist

Revive Dental
01.2020 - 08.2022

Certificate in Software Development - Technology Education

Pivot Technology School

High School Diploma -

Brainerd High School

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Zanethia Lawrence