Zanetta Burns
Caldwell,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Land and Property Tax Clerk
Texas Association of Counties
11.2021 - 02.2024
- Developed strong relationships with clients through clear communication and consistent follow-up, leading to high retention rates.
- Supported management in developing new strategies for handling an increased volume of work during busy periods, reducing stress on customers
- Increased accuracy of tax assessments by thoroughly reviewing property appraisals and exemption applications.
- Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Streamlined tax collection process for increased efficiency by implementing an updated software system.
- Reduced delinquent accounts through diligent follow-up on outstanding balances and negotiating payment plans.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Manager/Teacher
TENDER LOVING CARE DAYCARE
10.2015 - 04.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environmental development
Lead Clerk Day Surgery/ Preadmissions Clerk
ST JOSEPH'S CATHOLIC HOSPITAL
10.2001 - 03.2013
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Provided personalized attention to each applicant by conducting thorough interviews and addressing unique concerns or questions.
- Assisted in achieving higher enrollment numbers by providing exceptional customer service to prospective students and their families.
- Greeted patients warmly to increase comfort and create rapport.
- Reduced wait times for applicants by expediting the review process through effective multitasking and time management skills.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Completed preliminary paperwork for incoming and outgoing patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Lead Customer Service Associate
Baylor Scott & White Health
06.1997 - 10.2001
- Established rapport with clients by actively listening to their needs and personalizing interactions.
- Optimized workflows through continuous process improvement efforts, enhancing operational efficiency.
- Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Assisted in developing training materials aimed at enhancing employee skillsets and encouraging professional development.
- Contributed ideas during strategy meetings focused on improving overall departmental performance metrics.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Cashier-Desk
Wal-Mart Supercenter
05.1994 - 01.1997
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer service
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty
- Utilized POS system to handle customer cash and credit card transactions..
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
Spec 1
Brenham State School
01.1989 - 08.1994
- Developed strong relationships with clients, leading to increased repeat business and referralsre
- Provided ongoing support to clients, addressing concerns promptly and effectively resolving issues as they arose.
- Worked with individuals with special needs to increase social skills and independence.
- Provided emotional support to enhance well-being and coping skills.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Provided personal care to maintain hygiene and prevent health problems.
- Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
- Maintained detailed records of student performance, goals, and interventions for ongoing evaluation and adjustment of IEPs.
- Kept complete and accurate records, documenting care and patient progress.
- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement.
Cashier-Customer Service Manager
Walmart
01.1986 - 12.1989
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Improved efficiency, organized checkout area for optimal workflow.
Education
High school diploma -
Caldwell High School
Caldwell, ID05.1984
Skills
- Experience with Children
- Teaching
- Meal Preparation
- Special Needs
- Caregiving
- Classroom Management
- Curriculum Development
- Medical terminology class (10 years)
- Supervisor & Management Classes (10 years)
- Special Education
- Vital Signs
- Clerical Experience
- Hospital Experience
- Insurance Verification
- Classroom Experience
- Supervising Experience
- Medical Records
- 10 Key Data Entry
- Customer service
- Typing
- ICD-10
- Computer skills
- Medical terminology
- Medical office experience
- CPT coding
- Medical billing
- Medical coding
Certification
- CPR Certification
- First Aid Certification
Availability
AVAILABLE TO START WORK ASAP....
Timeline
Land and Property Tax Clerk
Texas Association of Counties
11.2021 - 02.2024
Manager/Teacher
TENDER LOVING CARE DAYCARE
10.2015 - 04.2021
Lead Clerk Day Surgery/ Preadmissions Clerk
ST JOSEPH'S CATHOLIC HOSPITAL
10.2001 - 03.2013
Lead Customer Service Associate
Baylor Scott & White Health
06.1997 - 10.2001
Customer Service Cashier-Desk
Wal-Mart Supercenter
05.1994 - 01.1997
Spec 1
Brenham State School
01.1989 - 08.1994
Cashier-Customer Service Manager
Walmart
01.1986 - 12.1989
High school diploma -
Caldwell High School
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