Zanetta L. Collins
Daytona Beach,FL
Summary
Dynamic operations manager with a focus on client relationship management and project optimization. Achieved a 50% increase in client base and improved delivery efficiency by 30% through innovative inventory and scheduling processes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
DAMC Logistics
Daytona Beach, FL
05.2024 - Current
- Grew a successful courier business, increasing client base by 50% within the first year of operations.
- Pulled, staged, and delivered critical inventory/documents using route optimization technologies, improving delivery efficiency by 30%
- Developed strong client relationships, resulting in high client retention and an increase in repeat business.
- Managed all aspects of daily operations, including scheduling, inventory, and ensuring adherence to company policies and safety standards.
- Managed inventory and scheduling systems, akin to computerized supply systems; reduced delivery errors and increased on-time delivery by 25%
- Successfully handled client communications, addressing issues, and ensuring exceptional customer service and satisfaction.
Client Services Coordinator
Z's Contouring & Cuts
Titusville, FL
11.2011 - 11.2024
- Managed client relationships, increasing customer retention by 30% through personalized service and consistent follow-up.
- Developed inventory management protocols and maintained replenishment logs
- Optimized scheduling of client services to reduce wait times by 20%, similar to timely supply deliveries in healthcare settings
- Monitored and replenished inventory, reducing stock discrepancies by 25%
- Handled finances, including budgeting, invoicing, and tracking expenses, ensuring the business stayed within budget and increased profitability by 15% annually.
- Developed customer service protocols, resulting in a 50% increase in positive client feedback and repeat business.
Dental Assistant
RLM
Miami, FL
10.2007 - 05.2009
- Managed tracking of instrument usage and supply levels; anticipated restocking needs to prevent procedural delays.
- Managed patient records, ensuring accurate documentation and timely updates in compliance with HIPAA standards.
- Coordinated with dental professionals to ensure smooth transitions between procedures, reducing patient wait times by 15%.
- Recorded and updated patient and procedural data accurately, mirroring inventory tracking and record-keeping systems.
- Maintained and organized sterilization supplies and dental instruments, ensuring all items were properly cleaned and prepped for clinical use.
Case Manager/Youth Care Worker
Crosswinds Youth Services
Cocoa, FL
08.2005 - 08.2007
- Oversaw inventory of youth care materials and therapeutic supplies; logged usage and replenished as needed to support continuous operations.
- Provided direct coaching and support to youth and families, helping them overcome crises and achieve a 40% reduction in behavioral incidents within the program.
- Collaborated with multidisciplinary teams, including therapists and social workers, to ensure comprehensive care and consistent treatment plans, improving service delivery by 25%.
- Communicated with supervisors and team members regarding resource needs, coordinating timely resupply efforts in dynamic environments.
- Monitored youth progress, documenting improvements and challenges, contributing to a 20% improvement in successful program completions.
- Utilized record-keeping systems to document supplies issuance and stock levels, ensuring material availability during weekend programming and crises.
Dental Hygienist/Dental Assistant
United States Army
Anchorage, AK
04.2001 - 08.2005
- Administered subgingival scaling and deep cleanings for over 1000 military personnel, improving oral health and reducing overall gum disease by 30%.
- Conducted detailed documentation for instrument sets and supply usage, maintaining logs analogous to computerized inventory records.
- Managed dental supply inventory and controlled equipment stock across the clinic; rotated stock and ensured expiration compliance to maintain operational readiness.
- Assisted with oral surgery and orthodontic procedures, ensuring sterile environments and smooth patient experiences, leading to high patient satisfaction rates.
- Coordinated with medical staff to schedule supply deliveries and maintain adequate supply levels for high-demand procedures.
Assistant Manager
Foot Locker
Merritt Island, FL
08.1999 - 04.2001
- Supervised and trained retail associates, improving sales performance by 20% through coaching and development.
- Managed daily store operations, ensuring smooth inventory control, which resulted in a 15% reduction in stock discrepancies.
- Achieved sales targets consistently, contributing to the store's top-tier performance within the region for two consecutive quarters.
- Streamlined inventory processes, reducing stockouts and overstock by 10%, improving customer satisfaction and product turnover.
- Provided exceptional customer service, handling customer complaints and ensuring a 15% improvement in customer satisfaction ratings.
- Coordinated scheduling and maintained staffing levels to ensure optimal store coverage, reducing customer wait times by 20%.
Education
Diploma - Online
Penn Foster
Scranton, PA10-2022
Diploma - Expanded Functions Dental Assistant
Alterius College
Tampa, FL11-2021
Bachelor of Arts - Psychology
Edward Waters University
Jacksonville, FLJacksonville, FL
Diploma - Dental Hygienist
AMEDD Center & School
San Antonio, TXSan Antonio, TX
Associates of Arts - Communications
Eastern Florida College
Cocoa, FLCocoa, FL
Diploma - Sterile Processing Technician
AMEDD Center & School
San Antonio, TXSan Antonio, TX
Skills
- Calendar and time management
- Inventory management
- Scheduling systems
- Customer service
- Client relationship management
- Project management
- Effective communication
- Event and travel planning
- Data entry
- Deadline management
- Conflict resolution
- Team coordination
- Crisis management
- Problem solving
- Prioritization
- Attention to detail
- Adaptability to changing priorities
- Interpersonal skills
- Documentation and record-keeping
- Supply chain support
- Microsoft Office proficiency
- Presentation software expertise (PowerPoint)
- Research and report preparation
Certification
- HIPAA Compliance
- PPD
- Disable Veteran
- TWIC
- Expanded Dental Functions
Commendations
- Army Achievement Medal (x3)
- Surgeon General of the Army Affirmation
- US Army Dental Activity - Alaska - Certificate of Appreciation (x2)
- Western Regional Dental Command Sergeant Major's Award Alaska
- National Guard Medical Detachment Certificate of Appreciation
- Kodiak Area National Association Arctic Care - 2005 - Certificate of Appreciation
Timeline
Operations Manager
DAMC Logistics
05.2024 - Current
Client Services Coordinator
Z's Contouring & Cuts
11.2011 - 11.2024
Dental Assistant
RLM
10.2007 - 05.2009
Case Manager/Youth Care Worker
Crosswinds Youth Services
08.2005 - 08.2007
Dental Hygienist/Dental Assistant
United States Army
04.2001 - 08.2005
Assistant Manager
Foot Locker
08.1999 - 04.2001
Diploma - Online
Penn Foster
Diploma - Expanded Functions Dental Assistant
Alterius College
Bachelor of Arts - Psychology
Edward Waters University
Diploma - Dental Hygienist
AMEDD Center & School
Associates of Arts - Communications
Eastern Florida College
Diploma - Sterile Processing Technician
AMEDD Center & School
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