Zanetta Smith

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
• Leveraged technology to update guests on upcoming events and promotions, increasing participation and engagement.
• Ensured guest safety and security, monitoring public areas and managing access to guest floors.
• Trained new concierge staff, ensuring consistent high level of service across team.
• Greeted guests upon arrival by providing warm welcome.
• Maintained high level of professionalism and discretion when dealing with guests.
• Responded to guest inquiries to maximize guest satisfaction.
• Created welcoming and comfortable environment for guests.
• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Upheld hotel policies and procedures by providing high level of customer service.

I was a stocker, puller, and then a puller supervisor.

• Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
• Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
• Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
• Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
• Supervised personnel working overnight in Type area to support safe operation and maximize productivity efficiencies.
• Maintained a clean and organized store environment with diligent oversight of nightly cleaning procedures.
• Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
• Managed time-sensitive tasks such as promotional set-ups or end-of-season markdowns, allowing for seamless transitions between sale periods.
• Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
• Boosted customer satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
• Collaborated with management team to develop strategies for continuous improvement in store operations.
• Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
• Streamlined task completion with clear communication of expectations and priorities to staff members.
• Contributed to positive workplace culture by leading team-building initiatives designed to foster camaraderie among overnight staff members.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Frequently inspected production area to verify proper equipment operation.
• Devised and implemented processes and procedures to streamline operations.