ZANETTA WILLIAMS
BRANDON,MS
Summary
To use my skills that God has bless me with to the best of my ability and to glorify God in all that I do.
Overview
12
12
years of professional experience
Work History
Face of the Clinic/Lead Medical Receptionist/Secretary
Urology Associates Of Mississippi ( Clinic Closed)
09.2017 - 05.2023
- Enhanced patient experience by streamlining check-in processes and maintaining accurate records. 150+ patients daily
- Reduced wait times for appointments through efficient scheduling and coordination with medical staff.
- Improved overall office organization by implementing a comprehensive filing system for patient records.
- Ensured compliance with HIPAA regulations, safeguarding confidential patient information at all times.
- Collaborated with clinical team members to optimize patient flow and maintain seamless operations during peak hours.
- Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
- Facilitated effective appointment management with the use of advanced medical software programs.
- Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
- Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
- Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
- Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
- Increased patient satisfaction by promptly resolving any concerns or issues related to appointments or billing matters.
- Participated in ongoing professional development opportunities relevant to the role of Lead Medical Receptionist.
- Effectively communicated appointment reminders to patients through phone calls or email notifications, contributing to a decrease in noshows.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Unit Secretary /CNA
St Dominic Hospital
05.2011 - 09.2017
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
Education
CLINICAL MEDICAL ASSISTANT - MEDICAL ASSISTANT
Southeastern Career Training Centers
Flowood, MS05.2010
Skills
- Time Management
- Empathy and Compassion
- Customer Service
- Patient Registration
- Appointment Management
- Front Desk Operations
- Electronic Health Records
- Medical Terminology
- Insurance Verification
- Professionalism/Positive Attitude and Personality
- Problem Solving
- Adaptability
- Staff Training
- Multitasking Abilities
- Office Administration
- Attention to Detail
- Telephone Etiquette
- Organizational Skills
- Team Leadership
- Payment Collection
- Referral Verification
- Medical Office Administration
- Medical Charting
- Appointment Scheduling
- Payment Scheduling and Collection
- Cash Handling
- CPR Certified
- BLS Certified
Additional Information
Medical Experience 22+ years
Receptionist/Secretary Experience12+ years
Timeline
Face of the Clinic/Lead Medical Receptionist/Secretary
Urology Associates Of Mississippi ( Clinic Closed)
09.2017 - 05.2023
Unit Secretary /CNA
St Dominic Hospital
05.2011 - 09.2017
CLINICAL MEDICAL ASSISTANT - MEDICAL ASSISTANT
Southeastern Career Training Centers
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