Zanette Hines

Responsible for providing leadership, guidance, and support for all UKG WFM platform components.
• Lead the research, development, design, validation, implementation, and delivery of system changes, initiatives, and enhancements.
• Serve as the Functional Subject Matter Expert (SME) and primary point of contact for all UKG
Dimensions and Advanced Scheduling implementations, operations, configurations, questions, issues, and administration.
• Lead the continuing configuration, support, and maintenance of the UKG WFM platform.
• Collect, analyze, and interpret data to glean insights, and develop business-appropriate
recommendations.
• Lead the planning, configuration, and communication of changes from UKG WFM releases and initiatives for enhancements.
• Lead testing, deployment, and stabilization of newly released features.
• Responsible for leading, coordinating, creating, documenting, and completing project test plans, and test scripts including parallel, user acceptance, and functional regression testing.
• Research, analyze, and troubleshoot data flow across multiple platforms.
• Provide reporting guidance and support. Create and modify reports and system-wide report configuration.
• Partner with other technical leaders to develop and maintain, efficient and accurately functioning integrations with Workday, Cerner, Boomi, and all other relevant applications.
• Work with IT to install and troubleshoot UKG WFM devices and applications.
• Configure, deploy, and maintain UKG WFM mobile applications.
• Develop and administer training to all levels of staff and stakeholders.
• Create SOPs
• Manage and maintain time clocks. Lead and coordinate all troubleshooting, updates, and replacement activities.
• Communicate outages and changes to all staff and stakeholders.
• Create training materials and conduct regular refresher webinars virtually and in person.
• Develop and maintain SharePoint sites, job aids, and other team and end-user resources.
• Lead new Advanced Scheduling configuration, testing, and implementation.
• Provide Advanced Scheduling functionality and administration training to hospital managers,
scheduling administrators, and staff virtually and in person.

Lead coordinate and support all projects related to the HRIM and Payroll departments. Provide multi-state payroll, benefits, leave, and HR administration and support for healthcare facilities across the United States.
• Lead the quality testing, analysis, and monitoring of ongoing needs enhancements, upgrades, third-party integrations, implementations, and configuration for Kronos, PeopleSoft, and other software and
databases. Monitor systems, databases, procedures, and practices to identify and address potential risks or issues.
• Develop and maintain business process workflows and functional requirements documents. Create and update corporate documentation. Deliver staff and end-user training in person or via webinar.
• Approve and process bi-weekly, multi-state payrolls. Resolve issues and ensure all totals are correct and balanced. Calculate and process historical edits, retro pay, garnishments, shift differentials, and other payroll edits on and off cycle. Audit and correct timecards.
• Communicate acquisitions, divestitures, and changes in ownership to vendors. Perform related system updates, employee data transfers, imports, and validation.
• Use TOAD/SQL statements to build and run routine and ad-hoc reports and queries.
• Perform regular database security and integrity audits

Provided guidance on recruitment, employee relations, compensation, benefits, corporate policy, procedures, staff training, and legal compliance.
• Managed, maintained, and audited HR, compensation, and benefits data and systems. Researched and resolved technical issues.
• Investigated employee relations issues and oversaw disciplinary actions.
• Assisted with organizational decisions and initiatives.
• Consulted with managers and executives to identify and resolve issues with employee retention and morale.
• Lead staffing efforts for local non-profits.
• Built/ran routine and ad-hoc reports for all organizational levels.
• Reviewed, analyzed, and updated job descriptions.
• Researched and identified cost-effective candidate sources.
• Reviewed resumes, identified and screened qualified candidates, and made recommendations to hiring managers based on their specifications.
• Developed and maintained an internal applicant tracking system.

Served as a liaison between statewide HR users, IT support, and system vendors for the Statewide Personnel System. Supported the ongoing design, configuration, deployment, and maintenance of Workday HR, Payroll, Benefits, Performance, Talent, and Reporting modules.
• Analyzed, evaluated, and addressed policy and legal requirements, business processes and user needs for the integration and implementation of Workday.
• Supported and maintained third-party integrations and configurations.
• Performed functional configurations, maintenance, testing, and troubleshooting.
• Provided technical training and assistance to users.
• Provided end-user support for reporting, system changes, data conversions, implementations, and security administration for users.
• Researched, diagnosed, developed and tested solutions to potential and existing issues.
• Maintained and updated system and database security.
• Resolved issues with Workday Reports.

Handled all HR, payroll, and benefits-related tasks and issues. Provided feedback, guidance, solutions, and observations to employees, managers, and executives. Lead full-cycle recruitment, applicant tracking, and onboarding activities.
• Interpreted and explained policies, procedures, laws, standards, and regulations.
• Updated and maintained HRIS data, personnel files, and databases. Resolved HRIS system issues.
• Processed new hires, employee changes, and terminations.
• Wrote and analyzed reports to identify trends, address issues, and assist with organizational
decisions.
• Investigated and addressed complex employee relations issues, making disciplinary decisions as needed. Oversaw and carried out disciplinary actions.
• Handled unemployment administration and attended hearings.
• Review and analysis of job classification and reclassification requests.
• Research and analysis of competitive compensation practices.
• Reviewed, maintained, and updated compensation and benefits data.
• Supported implementation of compensation and benefits programs and initiatives.
• Reviewed, analyzed, and updated job descriptions.
• Updated and maintained online job descriptions and postings.

Processed employee payroll. Assisted in providing outreach services in a wide variety of areas, such as employment, training, and family support. Lead efforts to identify and provide social and community services for Baltimore City residents.
• Resolved issues for state and local officials.
• Supervised staff. Coordinated and assigned tasks.
• Provided coaching, guidance, and training on handling complex issues.
• Resolved issues with behavior and job performance.
• Coordinated and scheduled job fairs and hiring events.
• Partnered with local businesses to identify and recruit qualified candidates for city-sponsored training programs and employment opportunities.

Collaborated with clients and 3rd parties to develop technical solutions that support business processes and needs. Closely followed the strategic direction set by client leadership to establish Workday project goals.
• Identified, assessed, and solved complex business problems for Workday Payroll and HR clients.
• Translated customer requirements into best fit within the configuration of Workday Modules.
• Performed review, analysis, and testing of ongoing needs, enhancements, upgrades, third-party integrations, and implementations.
• Led and coordinated technical project discussion sessions.
• Supported the development and enhancement of Workday processes and procedures.
• Created test scenarios based on user requirements. Performed testing throughout the development and implementation process. Documented and reported findings
• Mapped, audited, and reviewed data for conversions, implementations, and third-party integrations. Built tables and mapped existing data to new formats.
• Assisted clients in the development and maintenance of Workday SOPs and business process workflows.
• Provided future business strategies from a systems and data point of view.
• Granted, updated, and monitored system and database security.
• Delivered staff and end-user training via webinar, conference call, and email.
• Researched and resolved client issues.
• Communicated changes & issues to vendors.
• Built/ran routine and ad-hoc compensation reports for all organizational levels.
• Updated and maintained client data in Workday.

Built, configured, and maintained ADP HR, benefits, payroll, performance, talent, and recruitment databases and client intranet sites. Researched, diagnosed, and resolved system issues. Provided technical and compliance training to clients and staff.
• Served as a leader for training and development of new products and services.
• Supported and performed system testing, implementations, configurations, validations, and integrations for ADP Major Accounts clients
• Performed HR, benefits, recruitment, leave, performance, and payroll administration.
• Wrote and analyzed various reports for all organizational levels, correcting issues as needed.
• Entered, verified, and processed payroll for clients of varying company sizes and payroll structure.
• Updated, maintained, and configured client web pages and employee self-service portals.
• Provided end-user support and created client SOPs.
• Performed review and analysis of job classification and reclassification requests.
• Researched and analyzed competitive compensation practices.
• Supported clients in succession planning review and analysis.

• Supported implementation of compensation and benefits programs and initiatives.
• Reviewed, analyzed, and updated job descriptions.
• Created and updated online job postings for clients on both internal and external recruitment sites.
• Managed and maintained applicant tracking data.

Evaluated new cases and add-on risks, ensuring timely and quality underwriting of group employee benefits programs for small businesses. Assisted in the processing of broker of record change letters and licensing for agents to ensure new agents are correctly paid, carrier guidelines are followed, and agents/brokers are properly appointed with each carrier.
• Evaluated enrollment materials and detailed medical records to determine underwriting actions.
• Entered new group and member enrollments in the carrier's system.
• Reviewed final rates, benefit options, and underwriting requirements.
• Notified agents/brokers of overdue premium payments & case statuses.
• Generated quotes, based on actual enrollment, to ensure accurate premiums are being sent to the carrier.

Responsible for ensuring the compliance of physicians and healthcare facilities with NCQA, OSHA, and other state, federal, and carrier regulations.

• Requested, reviewed, verified, and maintained provider and facility credentialing documentation.
• Audited, analyzed, and updated provider credentialing and facility data.
• Prepared and maintained reports of credentialing activities such as accreditation, membership, and facility privileges.
• Worked with providers, facilities, and members to resolve provider relations and credentialing issues.
• Processed federal employee claims for accurate and timely payment. Identified and adjusted processing errors.
• Created SOPs and trained staff.