Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zanette Williams

Richmond,Virginia

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Office. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Patient Services Representative

Kelly Services/Eagle Pharmacy
11.2023 - 01.2024
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Completed accurate order entry and data verification.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Processed customer orders in line with established policies and procedures.

Annual Enrollment Specialist

Spectraforce
10.2022 - 12.2023
  • Processed eligibility and benefits verification and authorization requests.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Met with customers to provide information about available products and policies.
  • Enhanced member satisfaction with accurate and timely processing of Medicare applications.
  • Delivered prompt resolution for member inquiries regarding their Medicare enrollment status, providing clear and concise information.
  • Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.
  • Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.

Personal Shopper

Self Employed
10.2021 - 11.2023
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Sales Agent

Charter Spectrum
01.2023 - 09.2023
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues.
  • Enhanced sales performance through effective product knowledge and persuasive communication skills.
  • Achieved sales targets consistently by utilizing strong interpersonal skills to build rapport with customers.
  • Maximized revenue generation by upselling and cross-selling products based on customer needs.
  • Provided exceptional support to customers during the purchasing process, guiding them through available options and assisting in making informed decisions.
  • Successfully resolved escalated customer complaints by demonstrating empathy, active listening, and problem-solving abilities.

Processor Clerk

Provest
01.2022 - 06.2022
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Provided outstanding customer service by promptly addressing inquiries and resolving issues.
  • Supported team members in their tasks, contributing to overall team success.
  • Received and reviewed incoming documents and materials.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Customer Service Representative

Sykes Enterprises, Incorporated
06.2017 - 07.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Processing Executive/Content Moderator

Cognizant Technologies Solutions
10.2017 - 11.2019
  • Managed high-volume workloads, prioritizing tasks based on urgency and importance.
  • Supported company growth by consistently meeting or exceeding performance targets.
  • Promoted safe working practices to maintain compliance with established policies and procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Wrote and created content for various topics and mediums.

Customer Financial Services Representative

GC Services Call Center
07.2016 - 07.2017
  • Developed rapport with customers, fostering loyalty and repeat business.
  • Reduced delinquencies with proactive communication and payment plan negotiations.
  • Identified potential fraudulent activity, implementing security measures to protect customer accounts.
  • Provided support during high call volume periods, maintaining professionalism under pressure.
  • Educated customers on available products and services, tailoring recommendations based on individual needs and preferences.
  • Managed sensitive customer information with strict adherence to privacy regulations and company policies.

Education

High School Diploma -

Saint Gregory High School
Sun City, CA
05.2013

No Degree - Medical Billing And Coding

Sullivan And Cogliano Training Centers
Hialeah, FL
03.2012

No Degree - Medical Billing And Coding

Florida Career Institute
Lakeland FL
05.1998

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Patient Confidentiality
  • Patient Registration
  • Professionalism
  • Computer Proficiency
  • Teamwork and Collaboration
  • Interpersonal Skills
  • Multitasking
  • Customer Service
  • Critical Thinking
  • Attention to Detail
  • Empathy and Compassion
  • Decision Making
  • Telephone Etiquette
  • Medical Terminology
  • Healthcare Knowledge
  • Excellent Communication
  • Active Listening
  • Document Filing
  • Insurance Verifying
  • Patient Greeting
  • Directing Callers
  • Medical Terminology Knowledge
  • Data Entry Proficiency
  • HIPAA Compliance
  • Medical Insurance
  • Scheduling Appointments
  • Medicaid
  • Gathering Information From Patients
  • Explaining Policy and Procedures
  • Registration and Scheduling
  • Database Search and Data Entry Skills
  • Providing Information and Resources
  • Caring and Empathetic
  • Calm and Effective Under Pressure
  • Building Rapport and Credibility
  • Patient Confidentiality and Data Security
  • Outbound Calling
  • Payment Calculation
  • Word Processing

Timeline

Patient Services Representative

Kelly Services/Eagle Pharmacy
11.2023 - 01.2024

Customer Sales Agent

Charter Spectrum
01.2023 - 09.2023

Annual Enrollment Specialist

Spectraforce
10.2022 - 12.2023

Processor Clerk

Provest
01.2022 - 06.2022

Personal Shopper

Self Employed
10.2021 - 11.2023

Processing Executive/Content Moderator

Cognizant Technologies Solutions
10.2017 - 11.2019

Customer Service Representative

Sykes Enterprises, Incorporated
06.2017 - 07.2021

Customer Financial Services Representative

GC Services Call Center
07.2016 - 07.2017

High School Diploma -

Saint Gregory High School

No Degree - Medical Billing And Coding

Sullivan And Cogliano Training Centers

No Degree - Medical Billing And Coding

Florida Career Institute
Zanette Williams