Zanette Williams
Richmond,Virginia
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Office. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Kelly Services/Eagle Pharmacy
11.2023 - 01.2024
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Completed accurate order entry and data verification.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Processed customer orders in line with established policies and procedures.
Annual Enrollment Specialist
Spectraforce
10.2022 - 12.2023
- Processed eligibility and benefits verification and authorization requests.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Met with customers to provide information about available products and policies.
- Enhanced member satisfaction with accurate and timely processing of Medicare applications.
- Delivered prompt resolution for member inquiries regarding their Medicare enrollment status, providing clear and concise information.
- Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.
- Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Personal Shopper
Self Employed
10.2021 - 11.2023
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Sales Agent
Charter Spectrum
01.2023 - 09.2023
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced sales performance through effective product knowledge and persuasive communication skills.
- Achieved sales targets consistently by utilizing strong interpersonal skills to build rapport with customers.
- Maximized revenue generation by upselling and cross-selling products based on customer needs.
- Provided exceptional support to customers during the purchasing process, guiding them through available options and assisting in making informed decisions.
- Successfully resolved escalated customer complaints by demonstrating empathy, active listening, and problem-solving abilities.
Processor Clerk
Provest
01.2022 - 06.2022
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Supported team members in their tasks, contributing to overall team success.
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Customer Service Representative
Sykes Enterprises, Incorporated
06.2017 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Processing Executive/Content Moderator
Cognizant Technologies Solutions
10.2017 - 11.2019
- Managed high-volume workloads, prioritizing tasks based on urgency and importance.
- Supported company growth by consistently meeting or exceeding performance targets.
- Promoted safe working practices to maintain compliance with established policies and procedures.
- Increased customer service success rates by quickly resolving issues.
- Wrote and created content for various topics and mediums.
Customer Financial Services Representative
GC Services Call Center
07.2016 - 07.2017
- Developed rapport with customers, fostering loyalty and repeat business.
- Reduced delinquencies with proactive communication and payment plan negotiations.
- Identified potential fraudulent activity, implementing security measures to protect customer accounts.
- Provided support during high call volume periods, maintaining professionalism under pressure.
- Educated customers on available products and services, tailoring recommendations based on individual needs and preferences.
- Managed sensitive customer information with strict adherence to privacy regulations and company policies.
Education
High School Diploma -
Saint Gregory High School
Sun City, CA05.2013
No Degree - Medical Billing And Coding
Sullivan And Cogliano Training Centers
Hialeah, FL03.2012
No Degree - Medical Billing And Coding
Florida Career Institute
Lakeland FL05.1998
Skills
- Appointment Scheduling
- Insurance Verification
- Patient Confidentiality
- Patient Registration
- Professionalism
- Computer Proficiency
- Teamwork and Collaboration
- Interpersonal Skills
- Multitasking
- Customer Service
- Critical Thinking
- Attention to Detail
- Empathy and Compassion
- Decision Making
- Telephone Etiquette
- Medical Terminology
- Healthcare Knowledge
- Excellent Communication
- Active Listening
- Document Filing
- Insurance Verifying
- Patient Greeting
- Directing Callers
- Medical Terminology Knowledge
- Data Entry Proficiency
- HIPAA Compliance
- Medical Insurance
- Scheduling Appointments
- Medicaid
- Gathering Information From Patients
- Explaining Policy and Procedures
- Registration and Scheduling
- Database Search and Data Entry Skills
- Providing Information and Resources
- Caring and Empathetic
- Calm and Effective Under Pressure
- Building Rapport and Credibility
- Patient Confidentiality and Data Security
- Outbound Calling
- Payment Calculation
- Word Processing
Timeline
Patient Services Representative
Kelly Services/Eagle Pharmacy
11.2023 - 01.2024
Customer Sales Agent
Charter Spectrum
01.2023 - 09.2023
Annual Enrollment Specialist
Spectraforce
10.2022 - 12.2023
Processor Clerk
Provest
01.2022 - 06.2022
Personal Shopper
Self Employed
10.2021 - 11.2023
Processing Executive/Content Moderator
Cognizant Technologies Solutions
10.2017 - 11.2019
Customer Service Representative
Sykes Enterprises, Incorporated
06.2017 - 07.2021
Customer Financial Services Representative
GC Services Call Center
07.2016 - 07.2017
High School Diploma -
Saint Gregory High School
No Degree - Medical Billing And Coding
Sullivan And Cogliano Training Centers
No Degree - Medical Billing And Coding
Florida Career Institute
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