Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Zanette Williams
Lakeland,FL
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cognizant Healthcare
03.2025 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Reqroute
08.2024 - 03.2025
- Answering incoming calls
- Effective communication and rapport-building with Members
- Processing Primary Care Physician changes
- Checking for Prior Authorization and Claim Status
- Verifying Insurance status and Enrollment status
- Efficient handling of members calls and inquiries
- Work from home
Patient Services Representative
Kelly Services/Eagle Pharmacy
12.2023 - 01.2024
- Delivered high-quality customer service, responding promptly to patient inquiries and resolving issues effectively.
- Ensured precise order entry and data validation to maintain accuracy in customer records.
- Facilitated smooth order processing and shipment tracking, adhering to company protocols to enhance customer satisfaction.
Annual Enrollment Specialist
Spectraforce
01.2023 - 10.2023
- Accurately processed Medicare application verifications and authorizations, ensuring compliance with eligibility benefits and enhancing member satisfaction.
- Provided comprehensive support and guidance to members on Medicare policies, facilitating a clear understanding of enrollment processes.
- Conducted thorough reviews of aid program applications to determine individual qualification criteria, maintaining up-to-date knowledge of regulatory changes through continuous education.
Customer Sales Agent
Charter Spectrum
01.2023 - 09.2023
- Addressed customer inquiries and resolved issues, leading to improved customer satisfaction.
- Consistently met sales targets by leveraging product expertise and communication skills to build customer rapport.
- Drove revenue growth by effectively upselling and cross-selling products tailored to individual customer needs.
Processor Clerk
ProVest LLC
04.2022 - 06.2022
- Completed the task of making outbound calls to Sheriffs and Servers for plaintiffs who have scheduled court appearances.
Processor Clerk
Hiregy-Temp service/Provest LLC
01.2022 - 04.2022
- Completed the task of making outbound calls to Sheriffs and Servers for plaintiffs who have scheduled court appearances.
Customer Service Representative
Sykes Enterprises, Incorporated
06.2017 - 07.2021
- Addressed customer inquiries and resolved complaints with empathy, enhancing customer loyalty and fostering repeat business.
- Improved call center efficiency by streamlining processes, resulting in reduced customer wait times.
- Facilitated customer navigation of the company's website and online ordering, elevating the user experience.
- Promoted additional products and services tailored to customers' needs, contributing to sales growth.
Processing Executive/Content Moderator
Cognizant Technologies Solutions
10.2017 - 11.2019
- Efficiently managed and prioritized tasks, ensuring timely completion of critical assignments while maintaining high-quality standards.
- Contributed to corporate objectives by consistently achieving or surpassing productivity benchmarks.
- Enhanced customer satisfaction through prompt resolution of service issues and developed diverse content for multiple platforms.
Education
High School Diploma -
Saint Gregory High School
Sun City, CA05.2013
Medical Billing And Coding - undefined
Florida Career Institute
Lakeland, FL05.1998
No Degree - Medical Billing And Coding
Sullivan And Cogliano
Miami, FL02-2014
Skills
- Call Center
- Remote work proficiency
- Data Entry
- Salesforce
Timeline
Customer Service Representative
Cognizant Healthcare
03.2025 - Current
Customer Service Representative
Reqroute
08.2024 - 03.2025
Patient Services Representative
Kelly Services/Eagle Pharmacy
12.2023 - 01.2024
Annual Enrollment Specialist
Spectraforce
01.2023 - 10.2023
Customer Sales Agent
Charter Spectrum
01.2023 - 09.2023
Processor Clerk
ProVest LLC
04.2022 - 06.2022
Processor Clerk
Hiregy-Temp service/Provest LLC
01.2022 - 04.2022
Processing Executive/Content Moderator
Cognizant Technologies Solutions
10.2017 - 11.2019
Customer Service Representative
Sykes Enterprises, Incorporated
06.2017 - 07.2021
Medical Billing And Coding - undefined
Florida Career Institute
High School Diploma -
Saint Gregory High School
No Degree - Medical Billing And Coding
Sullivan And Cogliano
Similar Profiles
TiQuanna FisherTiQuanna Fisher
Senior Process Executive at Cognizant HealthcareSenior Process Executive at Cognizant Healthcare
Gregory CrewGregory Crew
CONSULTANT/BUSINESS ANALYST at Cognizant Healthcare Technology SolutionsCONSULTANT/BUSINESS ANALYST at Cognizant Healthcare Technology Solutions
JON MORRISJON MORRIS
SENIOR DIRECTOR OF PRODUCT at COGNIZANT, TRIZETTO HEALTHCARESENIOR DIRECTOR OF PRODUCT at COGNIZANT, TRIZETTO HEALTHCARE
Shaila TouchtonShaila Touchton
Remote Information Technology Specialist at Abbtech Professional Resources IncRemote Information Technology Specialist at Abbtech Professional Resources Inc
Eric HugginsEric Huggins
Supervisor at Sentry Event ServicesSupervisor at Sentry Event Services