Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Zane Xavier Romine

Zane Xavier Romine

Kansas City,Missouri

Summary

Dedicated to Customer Service and providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skilled outstanding active listening and multitasking abilities. Personable and dedicated to Customer Service with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with individuals. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reliable with an extensive track record in being ambitious, career-focused and motivated.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Oakes Kia
Kansas City, MO
08.2023 - Current
  • Greeted customers and provided product information.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Developed relationships with potential buyers through phone calls and emails.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Created detailed reports of daily sales activities for management review.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.

Server Shift Leader

Southside Pizza
Columbia, MO
05.2022 - 07.2023
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Worked with management to coordinate special functions and events.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Calculated charges, issued table checks and collected payments from customers.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Cook

Burger King
Kansas City, MO
01.2021 - 12.2021
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Grilled and deep fried various foods from meats to potatoes.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

Education

High School Diploma -

David H. Hickman High School
Columbia, MO
05.2022

Associate of Business Administration - Business

Moberly Area Community College
Moberly, MO

Skills

  • Sales Expertise
  • POS Operation
  • Positive and Professional
  • Menu Memorization
  • Check Payment Processing
  • Stocking and Replenishing
  • Dining Crew Workflow Optimization
  • Point of Sale (POS) System Operations
  • Food Safety Understanding
  • High-Volume Dining
  • Suggestive Selling
  • Dining Customer Service
  • Regulatory Compliance
  • Menu Presentation
  • Service Prioritization
  • Relationship Management
  • Quality Control
  • Safe Food Handling
  • Order Management
  • Ordering Procedures
  • Effective Customer Upselling
  • Guest Engagement

Certification

  • Licensed Food Handler, Badge # 4953 - 2023

References

References available upon request.

Timeline

Sales Associate

Oakes Kia
08.2023 - Current

Server Shift Leader

Southside Pizza
05.2022 - 07.2023

Cook

Burger King
01.2021 - 12.2021

High School Diploma -

David H. Hickman High School

Associate of Business Administration - Business

Moberly Area Community College

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Zane Xavier Romine